Customer Service Legal Assistant
Resume:
Jessica Johnson
Legal & Administrative Specialist
************@*****.***
Atlanta, GA
PROFILE
EMPLOYMENT HISTORY
Provided legal administrative support by preparing court documents, drafting contracts, and conducting legal research. Managed attorney calendars and trial schedules, ensuring timely filings and meeting preparation. Assisted with regulatory compliance matters across multiple sectors, minimizing legal risks for clients. Spearheaded document organization initiatives, improving accessibility and efficiency within the firm. July 2021 – August 2022
Fayetteville, GA
Legal Specialist, Hill Duvernay & Associates
Legal Assistant / Paralegal, Eraclides Gelman Law
Drafted and prepared legal documents, including pleadings, motions, contracts, and correspondence. Filed legal motions and ensured compliance with court requirements and deadlines. Conducted legal research to support case strategy and provided attorneys with relevant case law. Maintained and updated client records in document management systems. June 2021 – March 2022
Lawrenceville, GA
Experienced Administrative & Legal Specialist with a strong background in legal operations, case management, and confidential record-keeping. Skilled in legal research, official correspondence, and regulatory compliance. Certified State Notary and Mediator with expertise in document management, dispute resolution, and public communications. Adept at coordinating meetings, drafting reports, and supporting senior officials in fast-paced environments. Assist business taxpayers with inquiries, ensuring accurate and timely resolutions in compliance with federal tax regulations.
Manage high-volume case documentation, ensuring records are properly maintained and organized. Conduct thorough research on tax-related issues and provide clear, concise information to taxpayers. Collaborate with cross-functional teams to streamline customer service processes, reducing case resolution time. Atlanta,GA
Business Customer Service Representative, Internal Revenue Service Aug 2022— Present Legal Specialist / Paralegal, Human & Civil Rights Coalition of Georgia Drafted and prepared legal documents, including pleadings, motions, contracts, and correspondence. Filed legal motions and ensured compliance with court requirements and deadlines. Conducted legal research to support case strategy and provided attorneys with relevant case law. Maintained and updated client records in document management systems. April 2020 – June 2021
Atlanta, GA
Georgia State University
Political Science
Currently Attending
Atlanta, GA
Macon State College
B.S. Business Management
May 2010
Warner Robins, GA
EDUCATION
Customer Service Representative / Licensed Insurance Agent, GEICO Assisted customers with policy inquiries, renewals, and claims, ensuring compliance with insurance regulations. Conducted client needs assessments and provided tailored insurance solutions. Maintained detailed and accurate records of customer interactions and policy changes. Streamlined customer service processes, improving efficiency and response times. May 2017 – August 2019
Macon, GA
Economic Specialist / Caseworker
Managed a caseload of clients receiving TANF benefits, ensuring proper documentation and compliance. Developed partnerships with local organizations to expand client resources. Implemented data tracking systems, improving case management efficiency. Received recognition as “Exceptional Team Leader” for outstanding case management. May 2013 – May 2017
Macon,GA
Legal Assistant/ Receptionist, Law Office of Alex Q Nguyen Planned and executed lessons to address weak subjects and enhance skills. Collaborated with students to complete assignments, identify and correct weaknesses. Utilized personalized learning plans for deeper understanding and adapted to various learning styles. Provided relevant learning materials and supported students with effective study habits and exam strategies. August 2019 – April 2020
Macon,GA
CERTIFICATIONS
State Notary (Georgia)
Certified Mediator
SKILLS
Client Communications, Contract Drafting, Data Privacy, Database Administration, Dispute Resolution, Document Management, Document Review, Law Enforcement Procedures, Legal Analysis, Legal Research, Legal Writing, Litigation Management, Regulatory Compliance, Security Protocols
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