Customer Care Technical Support

INTERNAL USE

PROFILE

My Goal Is to continue to work in my best self

in all areas of life, career, health, wealth and

spirituality. I am a good listener and quick

learner, able to communicate well with a

group and on an individual level. “I believe

teamwork does make the dream or vision

work “. I can motivate, direct my talents and

skills to meet objectives. I always seek to

achieve a high standard in whatever work I

undertake. I am well organized with a clear

and positive approach to problem solving.

CONTACT

PHONE:

404-***-****

WEBSITE:

Linkedin.com

LinkedIn/Michelle Tillage

EMAIL:

*.*******@*****.***

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint,

Outlook, and Access. Proficient also in live engage software,

CRM software, WFM, agent plus, Orion, Zendesk,

Five9 and Live agent

T.MICHELLE

TILLAGE

Customer Care/HR CHAT REP

EXPERIENCE

Security Benefit/Zinnia Finance Account Services Finance Rep II 11/07/2022 - 08/21/2024

Ensures compliance with all regulations and keeps abreast of any changes to laws and regulations which pertain to annuities applications. Reviews all fund transfers such as tax-free fund transfers, direct transfers and direct rollovers for completeness and compliance.

Home Depot Corporate HR Chat Rep

10/01/2018 – 02/26/2024

Connects with customers/employees through instant messaging on a business's website or mobile app. providing technical support, resolution, customer service inquiries, or offer additional forms of real-time problem-solving. Bank Of America CMO, Collections, banking, & Credit Card/Fraud 08/6/2008 – 12/16/2015

Performing activities such as exchanging

merchandise, refunding money, or adjusting bills, optimizing sales opportunities for example, solicited balance transfers.

from competitors, solicited cash deposits into checking accounts and offered additional credit card products and services; Consistently achieved monthly sales goal standards. Kept records of customer interactions or transactions, recorded details of inquiries, and or complaints.

EDUCATION

Virginia Union University

, Virginia Real -Union Estate University brokerage /Transferred Dealer to, and Liberty Real University estate - appraisal, Lynchburg, Va CCJ minor in English.

and the LAW Sc

Virginia Triumphant School of Theology - Richmond, VA 2002 To 2008

(Graduated)-

B.A. Religion

Currently - Pursuing multiple certifications based on my five year goal blueprint. Future- Long term goal is to pursue Law (Law School). MT

Contact this candidate