Support Specialist

CHRISTINA MICKEL

518-***-**** ****************@*******.***

Support Specialist with ten years of experience managing client relationships, publishing job ads, sourcing candidates, and interviewing potential candidates. Proficient in communicating virtually, screening resumes, providing shortlists, and updating clients on hiring status. Proven ability to manage multiple projects while meeting challenging deadlines. Able to work independently and use in-house resources effectively, such as problem resolution.

SKILLS

Organizational skills 10+ years Customer Service

Communication skills Active Listening

Critical thinking skills Crisis Management

Professional Experience

Agency Recruiter Specialist, N& T Estate Staffing

March 2018 – June 2025

Managed client relationships and conducted intake meetings to agree on qualification criteria for candidates

Published job ads on careers pages, job boards, and social media

Sourced and contacted passive candidates online (e.g., via LinkedIn)

Communicated with other employees to ensure streamlined operations, demonstrating strong organizational skills

Screened resumes and job applications

Interviewed candidates and provided shortlists of qualified potential hires, highlighting interviewing expertise

Updated clients on hiring status, including the number of screened candidates

Prepared candidates before interviews with clients

Created talent pipelines with high-potential candidates for future job opportunities, using effective recruiting and sourcing techniques

Kept detailed records of past applicants' information, including resumes and interview evaluations

Crisis Intervention Specialist, Manhattan Behavioral Center, New York, NY

January 2014-March 2018

Provided immediate Crisis Intervention support to individuals in distress, utilizing effective communication skills and organizational skills

Assessed clients' mental health needs and developed appropriate intervention plans, demonstrating effective project management

Collaborated with other professionals and community resources to ensure comprehensive care for clients

Maintained detailed records of client interactions and progress towards treatment goals, reflecting 10+ 8years Customer Service experience

Participated in ongoing training and professional development to stay current on best practices in crisis intervention

Support Specialist, American Cancer Society, Poughkeepsie, NY

February 2008 - January 2014

Supportive discussion and providing support resources

Develops and maintains strong working relationships with patients, field staff, volunteers, program, and health care systems

Strives for first contact resolution and skillfully provides process expectations, highlighting effective communication skills

Coordinates ACS transportation, lodging and support programs to remove barriers to care and help patients’ complete recovery process

Assist with recruiting volunteers, students and potential employees for a specific position based on their qualifications

EDUCATION

Associate in occupational studies – Paralegal Studies

Bryant & Stratton College

September 1999- December 2001

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