Care Specialist Quality

Brenda “Joy” Shull

PHONE NUMBER: 615-***-**** / EMAIL: *******@*****.***

LinkedIn Profile Address: https:/www.linkedin.com/in/brenda-shull-a603aa13 EDUCATION:

BS, Interdisciplinary Studies

Tennessee State University Nashville, TN

08/2015 – 12/2017

EXPERIENCE

Director of Caregiver Services

Tennessee Caregivers of America Hybrid

12/01/2023 – Present

• Supervise home coordinators and house managers to ensure quality care in line with individual care plans (ISPs/PCSP).

• Manage budgets for rent, food, medication, and other essentials, ensuring adequate financial resources for individuals.

• Oversee meal planning, health monitoring, and wellness, including tracking weight and medical needs.

• Complete required reports and documentation, ensuring compliance with regulatory standards.

• Supervise scheduling, payroll, and timekeeping for caregiving staff.

• Ensure individuals have access to vacations and family visits as outlined in their care plans

(ISPs/PCSP).

• Handle emergency situations, ensuring the safety and well-being of all individuals under care. Diversity, Equity, and Inclusion (D.E.I.) Coordinator Fleetcor Technology Hybrid

12/2022 – 12/2024

• Plan and coordinate diversity events, newsletters, and activities throughout the year.

• Organize guest speakers for inclusion and diversity initiatives.

• Host and document Zoom meetings focused on inclusion, taking notes and planning activities.

• Develop and schedule training programs for managers and frontline employees.

• Achieved certification in D.E.I. Excellence from LinkedIn and Traliant in 2023. Care Specialist III

Tenncare (Government of Tennessee) Hybrid

01/2019 – 12/2022

• Developed strong communication skills, both written and oral, ensuring effective and clear communication with individuals and teams.

• Managed and organized information, ensuring accuracy and relevance for decision-making and reporting.

• Demonstrated critical thinking, problem-solving, and time management skills in a fast-paced environment.

• Managed ambiguous situations, making judgments and decisions based on information gathered and assessed.

PAC Manager

Vanderbilt University Main Campus

06/2017 – 01/2019

• Identified and resolved issues related to patients not returning to clinic appointments post- hospital discharge.

• Managed a team of 4–5 temporary employees, ensuring effective time management and attendance.

• Coordinated time punches, missed punches, and call-outs for temporary employees.

• Identified issues with the new EPIC system and worked toward improvements in workflow and process efficiency.

Services Lead E9

Internal Revenue Service (IRS.gov) Main Campus

02/2008 – 06/2017

• Collected on small and large personal tax accounts, including knowledge of various tax forms

(1120, 1065, 940, 941, 1040).

• Provided advanced knowledge and support for business and personal tax returns.

• Maintained compliance and ensured accurate processing of tax information. SKILLS

• Core Competencies: Leadership, Budget Management, Staff Supervision, Diversity & Inclusion, Report Writing, Regulatory Compliance, Health & Wellness Monitoring, Payroll & Timekeeping.

• Technical Skills: Microsoft Office Suite, EPIC System, Zoom, Payroll Systems.

• Certifications: D.E.I. Excellence (LinkedIn, Traliant - 2023).

• Core Abilities: Critical Thinking, Problem-Solving, Communication (Oral & Written), Time Management, Conflict Resolution, Organizational Skills.

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