Customer Service Data Entry
Resume:
Basantjot
Kaur
Basantjot Kaur
Caledon East, L7C 2X6
**************@*****.***
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Skills
Organizational Skills
● Time management
● Task prioritization
● Multitasking
● Scheduling and calendar management
● Document and file organization
Communication Skills
● Professional email writing
● Verbal and written communication
● Customer service
● Interpersonal skills
Technical Skills
● Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
● Data entry and management
● Office equipment operation (printers, scanners, fax machines)
● Knowledge of CRM or ERP systems
● Autocad, Sketchup, Revit, Photoshop
● Knowledge in OBC, zoning by-laws, renovation, accessible and sustainable design
● Reading Blueprints
Problem-Solving and Critical Thinking
● Attention to detail
● Decision-making
● Ability to handle unexpected challenges
Teamwork and Collaboration
● Working with different departments
● Assisting colleagues with tasks
● Handling confidential information
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Experience
Stealth Monitoring / Project Coordinator
Nov 2021 - April 2025, Mississauga
● Responsible for sending out routine reports to both internal and external stakeholders
● Coordinating with on-site technician and IT department during site walk tests to ensure smooth onboarding of site as per client’s requirements.
● Assists in enabling auditing the specialists as part of their KPIs, including but not limited to call quality, incident reports, protocol compliance, etc
● Review upcoming Go Live Construction sites and ensures that standards are followed to ensure quality monitoring of sites once endorsed to production, as defined in Go Live approval process
● Organize and maintain company records, reports, and documentation.
● Ensure confidentiality and proper filing systems are in place.
● Can step-in as a trainer/subject matter expert for new hire onboarding Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
● Perform other duties as assigned
Pennine Solutions / Scheduling Coordinator
June 2021 - Dec 2021, Mississauga
● Managed schedules of different teams of professionals at 25 Sites to keep shifts properly staffed.
● Monitored workflow and schedules to ensure timely delivery.
● Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's management team.
● Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when
necessary.
Loblaws / Personal Shopper( Customer Service)
May 2020 - June 2021, Bolton
● Met inbound customer needs while maintaining strict performance targets.
● Scanned and packed appropriate items according to the customer needs.
● Helped improve processes and products by relaying customer feedback.
● Sold products to customers during routine service calls using strong cross-selling abilities.
● Served customers by going above-and-beyond to offer exceptional support for all needs.
● Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
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Education
Sheridan College / Architectural Technician
Jan 2020 - Apr 2021, Mississauga
● Gained knowledge in architectural drafting, building codes, and construction materials.
● Developed technical skills in CAD software (AutoCAD, Revit) for design and drafting.
● Learned structural and environmental systems for residential and commercial buildings.
● Studied project coordination, cost estimation, and building regulations.
● Completed hands-on projects, including detailed
blueprints and 3D modeling.
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Professional Summary
Highly organized and detail-oriented administrative professional with 4 years of experience supporting office operations, managing schedules, and coordinating workflow. Skilled in document management, data entry, and customer service, with proficiency in Microsoft Office and
administrative software. Adept at multitasking in fast-paced environments while ensuring efficiency and accuracy. Strong communication and problem-solving abilities, with a proactive approach to improving office processes. Seeking to contribute my expertise to a dynamic team.
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