Quality Assurance Patient Care

Beverly Weg

**** ********* ** - ***** **, Simi Valley, CA 93063

Phone: 805-***-**** Email: *********@*****.***

Professional Summary

Experienced healthcare administrative professional with a strong background in patient coordination, insurance authorization, quality assurance, and scheduling. Known for excellent communication, problem-solving, and multitasking skills. Proven ability to work effectively with patients, clinicians, and insurance providers. Proficient in EMR/EHR systems and committed to improving the quality and efficiency of patient care services.

Professional Experience

Adventist Health Physicians Network — PCC Authorization Coordinator

Simi Valley, CA August 2022 – Present

Coordinate insurance authorizations for imaging (X-rays, MRI, CT, CTA) and specialist referrals.

Serve as liaison between patients, providers, and insurance companies to facilitate accurate and timely care.

Handle urgent requests and ensure appropriate documentation and insurance verification.

Work collaboratively with care managers, providers, and patient services teams using EMR/EHR systems.

FeldCare Connects — Scheduling & Quality Assurance Coordinator

Westlake Village, CA August 2017 – August 2022

Scheduling Coordinator:

Scheduled and coordinated therapy visits between clinicians, patients, and home health agencies.

Obtained insurance authorizations and resolved urgent care delivery issues.

Trained staff and clinicians on EMR systems and scheduling procedures.

Participated in weekly case conferences and acted as liaison between company and clients.

Quality Assurance Coordinator:

Reviewed clinician documentation to ensure compliance with Medicare and JCAHO standards.

Communicated with agencies about treatment frequency and clinical documentation.

Monitored patient care progress and reassigned cases when necessary.

Supported survey preparations and clinician accountability.

Moorpark College – Access Department — Student Specialist II

Moorpark, CA February 2015 – August 2017

Provided academic support to students with disabilities including tutoring and mentoring.

Assisted with test scheduling and proctoring in accordance with department policies.

Maintained student communications and appointment confirmations with faculty.

Moorpark College – Administrative Offices — Student Worker / Receptionist

Moorpark, CA July 2014 – February 2015

Handled mailroom operations, call routing, document scanning, and front office support.

Assisted visitors and directed inquiries to the appropriate campus departments.

MHSI (Medical Home Support Inc.) — Receptionist / Office Manager

Simi Valley, CA September 2010 – October 2014

Managed front office operations, scheduling, and coordination of staff meetings.

Maintained QA documentation, supported HR and payroll, and prepared vendor checks.

Ensured HIPAA compliance and prepared documentation for Joint Commission audits.

Worked in Oasis and VisiTrack software for Medicare submissions and patient charting.

Leo Weg Insurance — Clerical Assistant

Encino, CA July 2006 – July 2010

Provided administrative support including phone coverage, document preparation, and rate comparisons.

Supported the insurance broker in client communications and policy management.

Education

Moorpark College — Moorpark, CA

Cleveland High School — Diploma

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

QuickBooks (Payroll, Accounts Payable)

EMR/EHR Software: Visitrack, Oasis, DeVero, Therapysync

General & Specialized Data Entry

Virtual Training & Onboarding

Professional Strengths

Detail-oriented and dependable

Strong communication and interpersonal skills

Adaptable, quick learner, and team player

Committed to high-quality customer service

Skilled at managing multiple priorities and deadlines

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