Health Insurance Administrative Assistant
Resume:
Evelyn McHenry
Bilingual English/Spanish
Topeka, KS 66614
********@*****.***
Professional Summary
Achievements:
• Proficient in Microsoft Word 365, Windows 11, Access Database, One note
• Excel, Outlook, Sharepoint, Access,
• Microsoft Edge, Basic Quick Books, Power Point, Google Chrome, Documents,
• Account receivable, payable,
• Health Insurance, Medicaid, Medicare, & Private, Commercial or Third Party Insurance, Benefits, Claims, Prior-Authorization, Billing,
• Google Chrome & Documents,
• iPhone, IPad, Apples products, Macintosh Software,
• Call Center Experience,
• HIPPA, PI,
• EHR & Clinic Works.
Authorized to work in the US for any employer
Work Experience
Senior Administrative Assistant/CSR
Department of labor-Topeka, KS
November 2024 to January 2025
Provide assistance in the appeals department answers incoming calls & Key each transaction into the database, process the files, update demographics information & provided the information about will claims, appeals, hearings, faxes, email, & mail sent it, works with C2T programs. & CRM, translation services in addition, Customer Service Representative I
Elevance Health (anthem)-Topeka, KS
August 2024 to November 2024
(Temporary) - (Remote from home)
• Received an inbound caller for Health Insurance
• Markets Services.
• Provided general information to the callers in regard to health insurance, benefits, id cards, claims, bills, authorizations, etc.
Deployment Technician
Kelly Services-Topeka, KS
January 2013 to January 2014
• Deploy batch scanners and installation
• Ticket Database assigned day by day and document
• Install and perform minor repairs hardware, software or peripheral equipment
• Diagnosis and resolved problems and remedial actions
• Escalated calls as need working with the team or Engineering of the System as necessary in Bilingual Patient Services Specialist
Shawnee County Health Agency Department-Topeka, KS February 2009 to September 2009
• Answered incoming calls for all consumers, providers & triage nurse
• Prepared charts and bills for patients appointments
• Obtain and verify insurance information and collect co-pays, verified demographic information, created a new patient charts, updates form yearly, call patient to confirms appointments or any co-pays
• Scheduled for all providers, confirmed patient appointments for next business day
• Coordinated transfer of needed patient information with hospitals and doctor offices
• Collect payments, balanced cash, credit card, checks, etc. online payment at end of day, prepared report
Administrative Support
Administration of Mental Health & Narcotics (ASSMCA)-Bayamón, PR August 2001 to August 2003
• General administrative tasks in the legal department, process narcotics licenses for provider, pharmaceutical, dentists, mental health clinician,
• Heavy Date entry to keeping records, processing mail and answering incoming calls, created correspondence for fines or legal department, collect the payments, received and process mails, prepared case loads, created new file for a new customer, sent the new packages forms by mail.
• Scanning, faxing and copying
• Maintain electronic and hard copy filing system
• Entering data into Excel spreadsheets, keep the client information update, collect fees, balance the cash drawer at the end of the shift, provided receptionist back up, filing, transfer cases as requested, etc Office Assistant I
Social Rehabilitation Services-Topeka, KS
August 1998 to April 1999
• Answer the phones, provide general information to the consumer for the Medicaid program and requirements or the process,
• Performing research.
• Managing records, forms, gather information & document the consumer interaction, entering information into database
• Ordering and tracking office inventory
• Sending and receiving mail & process, distribute
• Responsible for all daily operations of the office
• Data Entry reports, forms, documents, compiles data
• Sort and route incoming/outgoing mail, distribution, photocopying, faxing, filing. Note: Reason Gaps between jobs it was I have to take care a family member as Caregiver for a long years until pass away.
Education
Associate in Office Terminology (Certificate in Secretary Sciences) Instituto de Banca y Comercio - San Juan, PR
Skills
• Microsoft SharePoint
• Microsoft Outlook
• Customer service
• Microsoft Word 365 (3 years)
• QuickBooks
• Google Docs
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