Guest Service Marketing Coordinator
Resume:
David Roldan
Miami, FL *****
******@***********.***
Professional Summary
Resourceful and bilingual professional with experience in intellectual property legal support, brand protection, and luxury client service. Proven success supporting high-profile legal teams and coordinating with global brands including American Express, Chewy, and Walgreens. Tech-savvy, detail-oriented, and highly professional under pressure. Adept at balancing legal operations, client communication, and team coordination across remote and in-person environments. Seeking a remote entry-level position in legal support, marketing, customer experience, or virtual admin. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IP Paralegal & Marketing Coordinator (Remote)
Winterfeldt IP Group, PLLC-Washington, DC
August 2024 to Present
• Supported attorneys on trademark filings, assignments, takedowns, and UDRP complaints for international brands including American Express, Chewy, Walgreens, and United Cerebral Palsy.
• Managed domain portfolios across global registrars, including GoDaddy and MarkMonitor.
• Conducted preliminary trademark research using USPTO, WIPO, and IP databases.
• Drafted intake summaries, client correspondence, and brand enforcement documentation.
• Attended client Zoom calls and coordinated follow-ups to ensure efficient execution.
• Maintained legal operations via Centerbase, including time entries and deadline tracking.
• Collaborated with attorneys and marketing leads on newsletters, legal updates, and DEI driven brand campaigns.
Valet Supervisor
Missoni Baia-Miami, FL
April 2023 to July 2024
• Supervised valet and bell staff at a high end residential building, managing daily operations with white glove standards.
• Built strong relationships with residents and VIPs, often resolving urgent issues on the spot.
• Partnered with concierge, security, and front desk teams to manage move-ins, deliveries, and special requests.
• Trained new hires on luxury service standards, communication, and safety protocols.
• Maintained clear records for vehicle logs, incidents, and shift reporting Valet Attendant
First class parking-Sunny Isles Beach, FL
June 2019 to April 2023
• At 400 Sunny Isles, I worked as a Valet Attendant with 1st Class Parking, handling luxury and high- end vehicles in a fast-paced residential environment. I focused on providing a smooth and welcoming experience for residents and guests while keeping vehicle safety and efficiency a top priority. I was trusted with parking and retrieving cars quickly and professionally, staying alert, well groomed, and customer service focused throughout my shift. I also helped direct traffic during busy hours, assisted with luggage, and communicated with the front desk team to coordinate guest arrivals and resident preferences.
Education
College in Transportation & Logistics Management
Miami Dade College-Miami, FL
June 2025 to Present
Associate in Science in Transportation & Logistics Management Currently Enrolled – Expected Graduation: May 2027 I’m currently working toward my A.S. in Transportation and Logistics Management. The program covers key areas like supply chain operations, warehouse and distribution systems, transportation law, and global trade practices.
So far, I’ve been learning about how freight and logistics really work behind the scenes — from managing inventory and routing to customer service and compliance. It’s helping me build a strong foundation in business, operations, and problem-solving — and I’m looking forward to using what I’m learning in the field while I continue working and studying.
Skills
• Microsoft Office Suite (3 years)
• Bilingual (7 years)
• Conflict Resolution & Problem Solving (3 years)
• Adobe Acrobat (3 years)
• Legal drafting (2 years)
• Microsoft Excel (4 years)
• Guest Services & Customer Relations (4 years)
• English (5 years)
• Spanish (10+ years)
• Client Communication & Advisory (2 years)
• Microsoft Word (4 years)
• Microsoft Outlook (5 years)
• Domain Portfolio Management (2 years)
• Writing skills (3 years)
• Microsoft Office (4 years)
• Billing Process Optimization (2 years)
• Legal Research (2 years)
• Data Analysis & Reporting (2 years)
• Legal administrative experience (2 years)
• Valet Parking (2 years)
• Time Management & Organizational Skills (3 years)
• Intellectual Property Law (2 years)
• Document & Record Management (2 years)
• Fluent in English & Spanish (5 years)
• Proficiency in Legal Management Software (2 years) Languages
• English - Fluent
• Spanish - Fluent
Links
https://www.winterfeldt.law/our-team/david-roldan
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