Asha
****.*****@*****.***
SUMMARY
Solid experience as a Data Entry Specialist/Customer Service Associate/ Compliance Auditor with a demonstrable experience of compiling and inputting data into multiple systems.
Experience in Requirements gathering, Analysis of Data, Planning meetings and Product Analysis with different teams.
Involved in Customer interaction assisting customers with any inquiries while ensuring the highest standards of customer service are met.
Conversant in using MS Office Suite for Formatting documents, generating reports, Analyzing Data, Grouping Data, Data Validation, Inserting/embedding hyperlinks and linking data, Data sorting and filtering.
50 WPM Typing speed with 99.99% accuracy rate in data analysis and sound knowledge of computer applications.
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Enthusiastic, customer-centric and well-experienced in healthcare and Retail Sales Associate with great communication, people skills, problem solving skills, interpersonal skills and positive approach to work.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, set priorities and meet critical time deadlines.
An excellent team member with strong verbal, interpersonal, and written communication skills.
EDUCATION
TKR college Hyderabad, Telangana, 2014
B. Tech Computers
TECHNICAL SUMMARY
Management Tools
ASAP (Online Portal for Document Modification and uploads, data inventory check) Aprimo ( ticketing system), RIFS, Sharepoint, Azure Devops
MS Office Suite
Word, Excel, PowerPoint, Access, Outlook.
Browsers
Chrome, Firefox, Safari, Internet Explorer, Opera.
Domain
Healthcare & Retail.
Data Modelling Tools
MS Visio.
Operating System
Windows 7/Home/8/10, iOS.
PROFESSIONAL EXPERIENCE
Gap Inc Chicago, IL
Fulfillment specialist- Franchise Partner March 2023– Till Date
Accurate data entry into RIFS system the internal inventory tracking system.
Actively use customer order databases (RIFS) for data entry and processing of information used to track order information
Track the inventory on the entire enterprise level.
Assign inventory at partner levels. Track and document the inventory assigned and shipped.
Prepare reports of the inventory for racking purpose at individual partner level.
Give report level feedback and work on shipping and allocation impedances
Prioritize the inventory allocation season wise.
Provide oversight of key operational aspects within the Fulfillment team including quotations, order management, Return Material Authorizations (RMAs) / Non-conformance Reports (NCRs), sales reporting, part identification, contract management, and on-time delivery performance
Work closely with the identified key customer accounts
Expedite urgent customer (internal / external) part needs with cross functional team
Coordinate with the Fulfillment Expeditor, Global Planning and Sourcing teams to ensure that the central warehouse carries the proper level of inventory to fulfill customer part needs
IAAI Chicago, IL
Vehicle compliance Auditor Oct 21 – Till Date
Process vehicles put on hold in a timely manner and inventory check
Review and analyze all provided documents for state requirements for vehicle put on hold and insurance policies.
Responsible for following a specific flow of audit checklist items in order to analyze each document in the vehicle file for the purpose of identifying potential defects that will affect investor purchase and delivery.
Addresses internal follow-up questions, audit findings, and data findings shared by management for his/her reviews.
Attended scheduled continued training and audit update meetings, typically via web and phone.
Ensure title transfer for vehicle for IAAI are transferred before and after the sale to appropriate parties through the stock lifecycle
Track vehicle status and delivery status to different locations this can include company location or disaster recover location or towing process for stock life cycle
Review and validate the vehicle files for vehicle attributes for completeness, accuracy, and compliance standards and submit into the system
Attend weekly check-ins/team syncs via MS Teams and communication software
Maintain strong knowledge of State/Federal regulations to ensure compliance.
Other duties as assigned.
CVS Caremark Northbrook, IL
Claims Analyst April 2019 – Oct 21
Experience in gathering the business requirements, specifications, Review/Analyze and evaluate information against quality guidelines and verify the data is correct as per the specified quality guidelines for the claims
Collect data from different resources covert them into excel and do a manual data check to ensure all the required fields are filled out and data is present to process the claim files for prior authorizations or compound requests or exclusive requests from and for the vendors that we integrate with
Closely work with development team to ensure the data is correct for them to develop and make system changes
Closely work with vendors in collecting the data and reenter the data for detected errors
Review and analyze all necessary documentation, including client’s personal details per HIPAA guidelines
Conduct secure follow up emails and phone calls with all parties involved in the transaction to acquire clarification on missing or erroneous data present in the documents and escalate if required
Compile, sort, and verify the accuracy of data before it is entered and generate reports used for business decisions.
Interpret policies while analyzing applicant information per HIPAA guidelines
Maintained the confidentiality of sensitive material of various client documents.
Meet daily production requirements and able to complete 100 plus variety of documents in 8 hours by maintaining high quality standards.
Cover up the co-worker’s workload while they’re out.
Maintained a 99.99% accuracy rate by assessing client and account documents for errors according to standard practices as determined by the Quality review team.
Maintained logs of activities and completed work. Perform other duties as assigned.