Customer Service Representative

Clorese Austin

****************@*****.*** 517-***-**** Katy, TX

SUMMARY Seasoned Remote Customer Service Representative with 15 years of experience delivering exceptional customer support and fostering client loyalty. Proven expertise in managing inquiries, administrative tasks, and database updates, ensuring efficient operational workflows. Seeking to leverage strong communication, problem-solving, and organizational skills in a Remote Customer Service Representative role. WORK EXPERIENCE Tax Guru's Nationwide Lansing, MI

Remote Customer Service Representative Jan 2019 - Present

• Address customer inquiries and resolve issues with effective and courteous service, contributing to high levels of customer satisfaction and fostering client loyalty.

• Manage administrative tasks, including filing paperwork, updating databases, and generating reports, to support efficient operational workflows.

• Contribute to maintaining high customer satisfaction rates through consistent service quality and timely issue resolution.

Dean Transportation Lansing, MI

Customer Service Representative Jan 2008 - Jan 2016

• Monitored student behavior and consistently enforced rules to ensure a safe and orderly environment.

• Implemented safety protocols to securely transport students with special needs or disabilities.

• Conducted pre-trip inspections and mechanical checks to maintain compliance with DOT regulations.

Tri-county Agency Lansing, MI

Home Health Aide Feb 2007 - Nov 2009

• Prepared meals in alignment with nutritional guidelines to support client health and well-being.

• Monitored and recorded vital signs to ensure timely and accurate health assessments.

• Provided transportation and companionship for client appointments and community outings.

EDUCATION Holt High School

High School Diploma, General Education

Holt, Michigan

Jun 2005

Lansing Community College

Legal Studies, Legal Studies

Lansing, MI

Lonestar College

Some College (No Degree), Criminal Justice

North Spring, Texas

SKILLS Exceptional Customer Service Skills • Excellent Communication Skills • Active Listening • Strong Organizational Skills • Data Entry • Problem-Solving • Team Building

• Friendly, Positive Attitude • Punctual and Reliable • Inbound and Outbound Calling

• Computer Proficiency • Medical Terminology Knowledge • Interpersonal Skills • Multitasking • Attention to Detail • Time Management • Empathy • Adaptability • Conflict Resolution • CRM Software Proficiency

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