Project Manager Management

DEREK NORMAN

Capitol Heights, MD ***** · 240-***-****

*****.******@*******.***

Astute operations supervisor with over ten years of experience in leading teams. My exceptional communication, organization, and project management skills have honed my ability to strategize process improvements to ensure that all tasks are completed on schedule. My ability to create long-lasting interpersonal relationships is a testament to my dedication to team building and collaboration. Currently, I hold a Public Trust, attesting to my high level of professionalism and integrity.

SKILLS

Team Leadership

Project Management

Training & Development

Project Management Software

Budgeting and Cost Management

Microsoft Office, Word, Excel, PowerPoint, Outlook

Stakeholder Management

Employee Engagement

Strategic Planning

Performance Management

Risk Management

Logistics Software

EXPERIENCE

USDA, AXIS MAY 2024 - PRESENT

PROJECT MANAGER

DUTIES, RELATED SKILLS, ACCOMPLISHMENTS:

As a Facilities Project Manager, I lead and execute large-scale facility projects across multiple sites, driving renovations, space optimization, and system upgrades. By fostering collaboration among cross-functional teams, I ensure all projects are delivered on time, within budget, and aligned with organizational goals while adhering to regulatory compliance and industry best practices. My role also extends to coordinating seamless office moves, ensuring minimal disruption to daily operations, and overseeing IT set up for systems that support enhanced connectivity and operational efficiency. I consistently balance strategic planning, attention to detail, focusing on both short-term goals and long-term improvements to drive optimal workplace functionality and employee productivity.

Orchestrated a complex office relocation across multiple sites, integrating IT setups and logistic coordination to ensure a seamless return to in-person work, resulting in zero operational downtime and a smooth transition for 500+ employees.

Directed office redesign initiatives focused on maximizing space efficiency resulting in a 30% increase in usable office space, supporting better collaboration and workflow across teams.

Coordinated the implementation of building upgrades, including interior design and ergonomic furniture, improving employee satisfaction and reducing workspace complaints by 20%.

Executed procurement projects for printing, mail, and shredding services reducing operation costs by 25% through strategic vendor selection and optimizing quote management process.

Conceptualized weekly status updates for stakeholders using PowerBi, tracking tickets in ServiceNow for facility requests, and the workload across various ticket categories, including facility management, mail, printing, and safety, ensuring timely completion and effective issue resolution.

PEACE CORPS, DIDLAKE JULY 2023 – MAY 2024

PROJECT MANAGER

DUTIES, RELATED SKILLS, ACCOMPLISHMENTS:

As a Project Manager of Shipping and Receiving, I ensured seamless logistics operations by overseeing planning, scheduling, and monitoring activities to ensure alignment with project objectives and timelines. By providing comprehensive administrative and logistical support, I effectively reduced shipping costs through meticulous budget management and resource optimization. Additionally, I conducted thorough research and analysis, facilitating clear and efficient communication among team members to enhance warehouse efficiency and streamlining between shipping teams, suppliers, and stakeholders. I proactively identified potential supply chain disruptions, devised strategic mitigation plans, and generated detailed weekly and monthly status reports to keep stakeholders informed and ensure transparency in mail and freight movement.

Optimized subcontractor performance, ensuring 100% compliance with quality standards, meeting 95% of shipping deadlines, and reducing budget overruns by 20% through strategic vendor management.

Led logistics team meetings, improving warehouse coordination and increasing on-time international package deliveries by 30%.

Implemented Scrum methodology in shipping operations, utilizing daily stand-ups and sprint planning, which resulted in a 35% improvement in cross-team collaboration scores, as noted in employee satisfaction survey.

Leveraged Jira for shipment and project tracking, achieving a 99% task completion rate and reducing unresolved backlog items by 60%, enhancing overall freight movement transparency.

Fostered a culture of continuous improvement by analyzing shipping trends, adapting methodologies to evolving supply chain demands, and implementing best practices to enhance operational efficiency.

NAVAL ACADEMY, MELWOOD JUNE 2023 – JULY 2023

FOREMAN

DUTIES, RELATED SKILLS, ACCOMPLISHMENTS:

As a Foreman, I was responsible for delegating the day-to-day custodial duties to maintain project standards. Additionally, I led a dedicated team, providing comprehensive training, supervision, and conducting regular performance evaluations to ensure productivity and service excellence. Central to my approach was maintaining consistently high levels of customer satisfaction through consistent service and adept problem resolution, fostering strong tenant relationships.

FEDERAL BUREAU OF INVESTIGATIONS, Melwood MAR 2023 – JUNE 2023

Assistant Project Manager

DUTIES, RELATED SKILLS, ACCOMPLISHMENTS:

As an Assistant Project Manager, I was responsible for closely collaborating with the Project Manager, overseeing day-to-day custodial operations, leading a team, and implementing effective operation strategies to maximize work performance. I played a key role in optimizing custodial operations ensuring high-quality facility maintenance and enhancing operational efficiency. Additionally, I handled all aspects of the scheduling process, including coordinating special projects outside of the normal scope of work with stakeholders.

Conducted regular inspections, identifying and resolving compliance issues, which resulted in a 30% reduction in maintenance-related complaints

Managed the cleanup and preparation of the cafeteria for reopening after a major reconstruction, coordinating closely with the construction company to ensure timely and thorough cleaning. Oversaw tasks such as stripping and waxing floors, deep cleaning kitchen equipment, sanitizing food preparation areas, disinfecting high-traffic surfaces, and providing detailed window care to restore the facility to pristine condition.

Optimized scheduling processes, reducing conflicts and improving work order completion rates by 25% through efficient coordination of staff and resources.

Collaborated with stakeholders to assess custodial needs and document cleaning requirements, ensuring alignment with facility standards and enhancing communication between custodial teams and other departments.

FEDERAL ENERGY REGULATORY COMMISION, Melwood MAY 2011 – MAR 2023

SITE SUPERVISOR

DUTIES, RELATED SKILLS, ACCOMPLISHMENTS:

As a Site Supervisor, my principal role involved overseeing movers, warehouse personnel, and mailroom personnel. My duties comprised of scheduling, providing guidance and training, establishing job standards, and evaluating performance. Additionally, I was responsible for maintaining contractual budget obligations, tracking compliance and remedies, and engaging in strategic planning with the leadership team, aimed at identifying opportunities for operational improvements and change management initiatives to mitigate risks. To optimize operational support, I planned, organized, kept records, and maintained warehouse deliveries of Government assets using Sunflower and ServiceNow.

Liaised with OSHA, the COR, Construction Contractor, and Government Facilities Management to spearhead the revamp of the warehouse space design and identify the best equipment to retrieve items with low-cost maintenance.

Identified and implemented the installation of automated shelving systems in the warehouse, which improved item retrieval efficiency by 30% while reducing long-term maintenance costs by 15%.

Increased team retention by 38%, executed by implementing an onboarding process designed to thoroughly assimilate new team members into the company and their roles.

Developed constructive and cooperative working relationships by mentoring, problem-solving, and addressing staff issues, which increased productivity by 20%.

Prepared monthly reports that upper management relied on for making key decisions, reducing preparation time by 25%, resulting in a more streamlined and efficient operation.

FEDERAL ENERGY REGULATORY COMMISION, logistic Application Inc. AUGUST 2007 – MAY 2011

OFFICE MOVER

DUTIES, RELATED SKILLS, ACCOMPLISHMENTS:

As an Office Mover, I was responsible for ensuring the seamless operation of all facility-related activities. My primary focus was on office construction projects, where I implemented strategies to achieve consistent and efficient operations. I utilized Touchpaper and Remedy to track and execute tickets submitted to address facility needs, while relying on WINS to procure essential supplies and furniture to complete tickets. I worked closely with stakeholders to coordinate office moves, renovations, and remodeling projects as per the blueprints, which included communicating with construction contractors, disassembling and assembling office furniture in the appropriate configuration, hanging fixtures, revising cubicles, and other facility functions.

Successfully managed over 50 office moves and renovations within a 12-month period, completing 95% of projects on schedule and reducing downtime by 20% through efficient coordination and planning.

Demonstrated impeccable troubleshooting skills, operating independently to ensure that all deadlines were met with consistency and accuracy.

Contributed to the development of standard operating procedures for the management of furniture assets, including tracking, transferring, reporting, and disposing of items, ensuring streamlined operations and compliance.

Streamlined the office furniture assembly process, reducing setup time by 25% through implementation of a new workflow and optimized team coordination, leading to faster office transitions.

EDUCATION

High School Diploma, June 1998

Frederick Douglas High School, Upper Marlboro, MD

PMP Preparation Course

CERTIFICATES

Train The Trainer – ForkLift, July 2022

Shipping Dangerous Goods by Air for Operations Personnel in accordance with the requirements of ICAO T1 Part 1, Chapter 4, September 2023

IATA Dangerous Goods Regulations Section 1.5, September 2023

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