Customer Service Patient Care

IRIS REDMOND

Morristown, TN ***** 203-***-**** **********@*****.***

Professional Summary

Dedicated Hospital Corpsman eager to leverage 6 years of military experience in customer service. Highly competent in direct and indirect patient care offers suggestions to improve care and patient outcomes. Well-versed in performing preliminary exams to identify injuries and root causes for illnesses. Strong knowledge of patient care and assessment and laboratory procedures. Communicative and team-oriented with proficiency in AHLTA and CHCS. Hardworking and reliable Medical Assistant, Phlebotomist and Hospital Corpsman. Highly organized, proactive and punctual with team-oriented mentality. Exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplishments

Supervised team of 15 staff members.

Work center supervisor for 2 years

Navy and Marine Corp Achievement Medal (September 2019) Navy and Marine Corp Achievement Medal (July 2021) Navy and Marine Corp Achievement Medal (July 2023) In charge of customer Q&A forms and ICE surveys

Skills

Medical Supply Replenishment

Venipuncture Procedures

Vital Sign Assessment

First Aid

Patient Condition Observation

Basic Trauma Life Support

Cardiopulmonary Resuscitation

Attention to Detail

Lab Specimen Collection

Blood Collection

Hospital Staff Support

Clerical Support

Physician Support

Dispatch Communication Protocols

Emergency Medical Team Coordination

Work Coordination

Treatment Center Communication

Customer Relations

Active Listening

Microsoft Word

Multi-Line Phone Talent

Recordkeeping Strengths

IV Insertion

Patient Positioning

Treatment Documentation

Emergency Medical Care

Reading Comprehension

Assess Patient Needs

Invoice Statements

Conflict Resolution

Social Perceptiveness

Administrative Support

Customer Relationship Management

Quality Assurance Controls

Medical Terminology Knowledge

Work History

Hospital Corpsman 09/2019 to 07/2023

United States Navy, USN

Gathered biological samples for laboratory tests.

Collected, labeled and stored lab samples according to laboratory specifications. Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.

Handled administrative tasks for laboratory staff and overall operations. Assisted and instructed other laboratory technicians. Communicated with outside parties and laboratory management regarding test results. Prepared test samples and obtained and recorded test data in accordance with standards. Completed lab tests and communicated results to supervising staff. Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.

Verified quality of specimens by centrifuging specimens for logistics courier to pickup. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

Verified collection orders and communicated discrepancies to nurses. Limited discrepancies by accurately handling, storing, transporting and submitting urinalysis samples.

Performed Venipuncture on patients of all different ages. Provided patient families with post-medical care instructions. Observed patient behavior to report changes to medical personnel. Assisted with lifting and moving patients.

Collaborated with medical doctors and other healthcare professionals. Conducted patient intake and triage procedures.

Contributed to medical evacuations and transport of patients to other medical facilities. Performed basic laboratory tests and collected specimens for further analysis. Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.

Provided leadership, delegation, and exceptional medical service in high-pressure situations. Updated medical records in EMR system and double-checked data for accuracy. United States Hospital Corpsman 02/2018 to 09/2019 United States Navy, USN

Administered medications and immunizations.

Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.

Instructed sailors and marines in first aid, self-aid and personal hygiene procedures. Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records using AHLTA.

Counseled and made recommendations to patients, caregivers and families about communicative strategies and devices.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Exceeded customer satisfaction by finding creative solutions to problems. Motivated and encouraged team members to communicate more openly and constructively with each other.

Improved operations by working with team members and customers to find workable solutions. Checked patient insurance and collected pre-authorizations from providers. Worked with operating facilities to schedule procedures on behalf of Plastic surgeons. Gathered current medical information and reviewed histories to gather details for surgeons. Managed patient check-in and check-out procedures. Collaborated and established strong working relationships with physicians, supervisors and colleagues.

Booked surgeries according to physician volume and maintained prompt turnaround times. Scheduled follow-up appointments as designated by physician. Supported medical staff in providing patient care in high-demand hospital environment. Utilized medical instruments to perform minor surgeries and other procedures. Helped with preparation of medical equipment and supplies for use in hospital procedures. Assisted with lifting and moving patients.

Collaborated with medical doctors and other healthcare professionals. Observed patient behavior to report changes to medical personnel. Conducted patient intake and triage procedures.

Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.

Provided patient families with post-medical care instructions. Education

Bachelor: Health Administration

Liberty University - Lynchburg, VA

Associate of Applied Science: Health Science 01/2021 Purdue University Global - Indianapolis, IN

Certifications

Licensed Medical Assistant

Licensed Phlebotomist - 2022

Contact this candidate