Restaurant Manager

MADIHA AMMAD

Sheikhupura, Pakistan

*************@*****.***

Professional Summary

Results-driven Restaurant Manager with 3 years of hands-on experience in managing fast- paced restaurants in Pakistan. Skilled in team leadership, customer service excellence, staff training, inventory control, and maintaining hygiene standards. Committed to delivering a pleasant dining experience and operational efficiency. Core Competencies

• Staff Supervision & Training

• Customer Service Management

• Inventory & Supply Management

• Hygiene & Safety Compliance

• POS & Billing Systems

• Time & Shift Management

• Complaint Handling

• Cost Control

Professional Experience

Restaurant Manager

Food Corner Restaurant, Sheikhupura

June 2022 – Present

• Managing all aspects of restaurant operations including staff, kitchen, and customer service.

• Supervised 15+ staff members and ensured proper training and daily performance monitoring.

• Ensured compliance with Punjab Food Authority standards and cleanliness protocols.

• Addressed customer concerns promptly, increasing customer retention.

• Monitored stock levels, managed supplier relationships, and controlled food costs. Assistant Restaurant Manager

Al Madina Biryani & BBQ, Lahore

May 2021 – May 2022

• Assisted in overseeing day-to-day restaurant operations.

• Supported staff hiring and training processes.

• Handled guest inquiries, complaints, and ensured a quality dining experience.

• Helped maintain daily reports and staff scheduling. Shift Supervisor

Pak Spice Fast Food, Sheikhupura

April 2020 – April 2021

• Supervised evening shifts, ensured smooth operations during peak hours.

• Handled POS transactions, cash reconciliation, and customer service issues.

• Assisted in maintaining cleanliness and food safety practices. Education

Bachelor of Arts

Sheikhupura

Languages

• Urdu (Fluent)

• English (Professional Working Proficiency)

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