Customer Service Bottle
Resume:
September 2021 - December 2021
Jadah Lee
***** *. **** ****** **********, Arizona 85255
562-***-**** • *********@*****.***
Professional Summary
3+ years in multiple high-pressure work environments, excellent communication skills and problem- solving abilities, consistently delivering traditional customer service with the drive of ultimate customer satisfaction, proven track record of meeting or exceeding performance targets and resolving workplace issues. Highly adaptable with multitasking priorities And procedures understanding the excellence in teamwork in calibration it’s still being able to handle assignments alone committed to providing outstanding service and promoting positive customer experiences. handling challenging situations with professionalism and empathy. I am eager to share and bring my skills and enthusiasm to contribute to a dynamic company.
Key Qualifications
● Proficient in Microsoft Office
● Sales expertise
● Stocking and replenishing
● Microsoft Office suite
● Able to manage and redirect multiple incoming calls with professionalism and politeness
● Well-versed with multiple billing terminals and billing programs.
● Project management and coordination
● Strong written and verbal skills
● Management and disbursement of mail both Incoming and Outgoing
● Great with time management and prioritizing tasks Work Experience
Hostess, The Holiday
● Greeted and seated VIP guests while maintaining a positive and enthusiastic demeanor.
● Address customers concerns that needs promptly ensuring a positive experience in a chaotic environment, focusing on customer loyalty.
● Introduced upselling strategies, resulting in 20% revenue increase.
● Coordinated with other staff to reduce weight time.
● Assisted in training, new staff on Service protocols and customer engagement. Assistant Manager, Dino Sinclair gas station
● Improved occupational efficiencies while managing customers needs and requests.
● Help 100+ customers daily with a positive attitude and focused on customer satisfaction
● Handled Incoming stock With vendors promptly to avoid customer wait times.
● Managed and balanced register, also kept detailed notes of refunds or payment issues .
● Kept property clean and appealing to increase customer traffic. Education
Los Angeles city College
● General Ed maintaining a 3.0 GPA average.
Long Beach Polytechnic High School September 2016 - June 2020 High school diploma
● Graduated with honors in English and science maintaining 3.5 GPA average. While while being a part of the track and field team and volunteering as a mentor. References
Available upon request.
Contact this candidate