Customer Service Associate
Resume:
Tina Grondell
Ellijay, GA 30540
*************@*****.***
Experience:
Sequoyah Regional Library Gilmer, GA
Service Associate 11/15/2023 - 10/10/2024
●Help patrons find variety of reading material using novelist and fantastic fiction
●Shelf read looking for books that should be weeded and that are in transit
●Customer service directly with patrons helping with printing, any issues that arise on computers, or with Gale legal forms
●Checking in books, shelving them, and putting them on the repair shelf
●Knowledge in how to use LS2, Canva, Cura, Microsoft word, Excel, Digitizing equipment, Smart money
Yellowstone Tour Guide Gardiner, MT
Tour Guide 11/15/2020 - 03/15/2023
●Drove a variety of vehicles through all kinds of weather while giving an interpretive talks about different parts Yellowstone National Park
●Looked for wildlife and had to find places to safely pull off and take photos of wildlife and give informative talks about different species
●Ability to keep an audience entertained and and educated about what was had and was happening in the park was imperative
●Knowledge on how to check fluids and air pressure on different vehicles was mandatory
●The ability to dig your snowcoach out when it got stuck
South Carolina School for the Deaf and Blind Spartanburg, SC
Teacher Assistant 04/25/2012 - 11/12/2018
●Conducted demonstrations to teach such skills as sports, dancing, and handicrafts.
●Provided extra assistance to students with special needs, such as non-English-speaking students and those with physical and mental disabilities.
●Wrote, designed and produced visual schedules, visual emotional charts, and aids in helping with behavior.
●Collected money from students for school-related projects.
●Was instrumental in everyday functioning of the classroom.
●Maintained computers in classrooms and laboratories, and assisted students with hardware and software use. During state testing I made sure that it ran smoothly.
●Trained and managed countless new aids and interns and achieved significant improvements in their productivity.
●Distributed tests and homework assignments, and collect them when they are completed.
●Enforced administration policies and rules governing students.
●Graded homework and tests, and computed and recorded results, using answer sheets and electronic marking devices.
●Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage.
●Laminated teaching materials to increase their durability under repeated use.
●Successfully handled medications on fieldtrips. Took care of field day activities and made sure that they ran smoothly and everything was prepared and ready for the event.
●Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students.
●Structured and maintained an environment where the students were able to have fun while learning at the same time.
●Carried out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, and speech-language pathologists.
●Attended staff meetings, and served on committees as required.
●Assisted librarians in school libraries.
●Served as track coach for track.
●Organized and supervised games and other recreational activities to promote physical, mental, and social development.
●Restructured and improved music and boy scouts.
●Took class attendance, and maintained attendance records.
●Responsible for hearing aid checklists.
●Prepared lesson outlines and plans in assigned subject areas, and submitted outlines to teachers for review.
●Planned, prepared, and developed various teaching aids such as bibliographies, charts, and graphs.
●Researched and recommended Hokki stools for our elementary students. They really helped.
●Participated in teacher-parent conferences regarding students' progress and problems.
●Organized and labeled materials, and displayed students' work in a manner appropriate for their eye levels and perceptual skills.
●Purchased items and maintained the school store for elementary, middle, and high school.
●Assisted in bus loading and unloading.
●Observed students' performance, and recorded relevant data to assess progress.
●Provided direction and assistance to whatever student needed me at the time.
●Operated and maintained audiovisual equipment.
●Presented and expedited solutions to crisis situations.
●Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, and supervised role-playing methods.
●Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
●Tutored and assisted children individually and in small groups in order to help those master assignments and to reinforce learning concepts presented by teachers.
●Organized and implemented BIP’s, resulting in positive changes in the students everyday well being in the classroom setting .
●Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, and on field trips.
●Used computers, audiovisual aids, and other equipment and materials to supplement presentations.
●Typed, filed, and duplicated materials.
●Requisitioned and stocked teaching materials and supplies.
●Provided disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
●Discussed assigned duties with classroom teachers in order to coordinate instructional efforts.
●Maintained high standards of excellence.
South Carolina School for the Deaf and Blind Spartanburg, SC
Teacher Assistant 04/25/2012 to 11/12/2018
Head Track Coach 2/01/2015 to 2/01/2017
Loom Craft Belton, SC
Sewer 09/15/2010 to 04/25/2012
Cleveland Park Animal Hospital Travlers Rest, SC
Kennel Coordinator 11/2006 to 09/2010
The Kids Place Simpsonville, SC
Childcare Provider 1/2001 to 11/2006
Top Dog LTD Greenville, SC
Kennel Care Provider 06/1998 to 12/1999
Zorbas Cedartown, GA
Waitress/Cashier/Hostess April 1994 to June 1999
Education: Spartanburg Community College Spartanburg, SC
Associates degree in Interpreting Training 2002
Languages: ASL, Both of my parents are deaf so I am fluent in sign language
References: Pamela Pikos Lack 803-***-****
Rebecca King 770-***-****
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