Call Center Customer Service
Resume:
G. Martin Clark
P.O. Box ****
Overgaard, AZ, 85033
***********@*****.***
Career Objective
Quality-oriented professional with 35+ years of experience and a proven knowledge of client relations, customer needs assessment, and solutions selling. Aiming to leverage my skills to successfully fill a remote customer service/client advocate role at your company.
Experience
GoHealth LLC
Senior Benefit Consultant Phoenix, AZ
June 2021 to 2025
•assist seniors to choose a proper Medicare Advantage and PDP plans for 7 different carriers. .
•meet and exceed company metrics for the call center. ie average handling time, ready on call etc
•maintain licencing in 29 states to sell health insurance.
•maintain appointments to various medical carriers.
AZ Treasure Trove Phoenix, AZ
Owner/Operator Feb 2017 - present
•Run the day to day operations of a resale shop including purchasing, sales, internet sales, payroll and billings.
•Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
•Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
•Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
•Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
•Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
•Hire, train and manage employees.
Rosati's Pizza 40th St & Bell Phoenix, AZ
June 2018 - May 2019
Owner/Operator/General Manager
•Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
•Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
•Count money and make bank deposits.
•Investigate and resolve complaints regarding food quality, service, or accommodations.
•Maintain food and equipment inventories, and keep inventory records.
•Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
•Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
•Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
•Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
•Monitor employee and patron activities to ensure liquor regulations are obeyed.
Qwest Phoenix, AZ
July 2001 - Oct 2006
•Call Center Sales and Service
•Maintained less than 2.5% churn rate.
•Provision Internet, Wireline Telephones and Wireless Cellular
Grainger Parts Northbrook, IL
Oct 1994 - May 1997
Sales associate
•Inside sales and service in a call center situation.
•Research and sales of repair parts for the entire Grainger catalog
•computerize parts list and databases
•ISO 9001 certification of division
Education
Northeastern Illinois University Chicago, IL
Bachelor of Arts (B.A.) Communication (Dec 1992)
Minor in English and History Education
Bradley University Peoria, IL
Bachelor of Arts (B.A.) Communication
Additional Skills
Advanced computer knowledge
Exceptional customer interaction skills
Licensed to sell medical insurance in 29 states.
Contact this candidate