Technical Support Office Manager
Resume:
Helena Harbuck
Computer Technical Support Specialist / Office Manager/ Project Manager - Advance
Computer Connection
Bremen, GA 30110
*************@***.***
Computer Technical Support Specialist/Office Manager
* Provides technical support to employees in information processing departments. Assigns and
coordinates work projects, such as converting to new hardware or software. Evaluates work load and
capacity of computer system to determine feasibility of expanding or enhancing computer operations.
Makes recommendations for improvements in computer system. Reviews completed projects or
computer programs to ensure that goals are met and that programs are compatible with other
programs already in use. Trains workers in use of new software or hardware.
* Maintained computer desktop environment by analyzing requirements
* planning and implementing desktop rollout projects
* upgrade systems by planning and implementing desktop rollout projects; installing hardware and
software
« Asset Management Inventory Control Used data base setup to log every pc monitor printer laptop
assigned out by serial user location.
Install, fix, and upgrade desktop computers, laptop computers, as well as printer repair. Perform
hands-on troubleshooting for desktops laptops and printers and other it equipment by adjusting,
repairing, and replacing worn or defective parts
* Help desk technical support.
« Warranty Administrator
* Work close with vendors to assure part
* Replacements repairs and returns.
* CompTIA A + Certified
* Established and enforced organization standards. Problem Solving, Informing Others, Quality
Focus, Networking Knowledge, System Administration, People Skills, Software Maintenance, Software
Performance Tuning, Documentation Skills, Software Requirements, Reporting Skills
* Backup Information to a CD or transfer to a file or hard drive. Setup Internet, Setup email, put units
on domains.
* Excellent customer relations skills
* Perform department/plan moves and installs.
* Able to work with a team to solve problems and able to identify and analyze problems, help develop
new and creative solutions to problems, can demonstrate the ability to seek alternatives. As well as
Have the ability to work in an unsupervised position.
* Can demonstrate advanced proficiency with most applicable company supported software
applications.
* Work on call and was available during any emergency.
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