Office Administrator Customer Service
Resume:
RIBKA HAROON
*****.******@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Proven ability to complete tasks accurately, thoroughly, and on time
Strong interpersonal, communication, and leadership skills
Adaptable, quick to learn, and responsive to changing demands
Highly organized with the ability to prioritize and meet deadlines
Professional, respectful, dependable, punctual, and courteous
Proficient in Microsoft Office Suite and administrative functions
Skilled in Liberty Court Reporting DRD system
Knowledgeable in DOS-based programs such as ICON and Maestro
EDUCATION & TRAINING
University of Guelph-Humber, Toronto, ON 2008–2012
Honours Bachelor of Applied Science in Psychology,
Humber Institute of Technology and Advanced Learning, Toronto, ON
Diploma in General Arts and Science
Area of Emphasis: Human Services
PROFESSIONAL EXPERIENCE
Court Reporter / CCR Bilingual / Interpreter Coordinator
Ministry of the Attorney General, Brampton, ON 2019–Present
Record court proceedings in English and French using Liberty DRD
Annotate proceedings according to ministry standards in both languages
Complete in-court documentation including data sheets and dockets
Ensure compliance with ministry protocols (e.g., sound checks, bookmarks, reading Form 1)
Train new court reporters and interpreter coordinators
Schedule, book, and manage MAG-accredited interpreters
Provide administrative and supervisory support across court operations
Bilingual Court and Client Representative
City of Brampton, Brampton, ON 2024
Delivered in-person and phone-based legal and customer service support
Simultaneously performed court clerking and reporting duties
Handled administrative duties including filing, data entry, and report extraction
Supported management with clerical responsibilities
Utilized platforms including ICON, CAMS, Command Centre, and Liberty DRD
Warehouse Coordinator
Saputo/Nielson, Georgetown, ON 2022–2024
Oversaw loading, shipping, and billing of inbound/outbound shipments
Coordinated warehouse and logistics operations using Maestro system
Liaised with production and distribution departments to ensure order fulfillment
Resolved shift issues and coordinated team efforts via radio and direct communication
Handled dispatcher duties and collaborated with customer service on delivery issues
Court Reporter
Liburd & Associates, Caledon, ON 2014–2019
Provided court reporting services across multiple jurisdictions
Recorded proceedings using Liberty DRD and made annotated notes
Completed all required documentation per ministry standards
Maintained consistency in quality and adherence to protocol
Litigation Monitor
Litigation Support Services Group, Brampton, ON 2007–2019
Monitored and reported on civil and family litigation cases
Recorded discoveries and examinations; compiled notes for transcripts
Completed all related administrative and transcription duties
EXTRACURRICULAR INVOLVEMENT
Treasurer, Psych Society
University of Guelph-Humber 2008–2012
Managed society budget and handled all bookkeeping
Organized events, fundraisers, lecture series, and meetings
Recorded and distributed meeting minutes and maintained communications
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