Administrative Support Customer Service
Resume:
OJIOKPOTA CHARLES OSAMUDIAME
@
O
************@*****.***,
Plot 23/31, BabsSarumi/Adeniyi Street,
Off Karimu – Laka Street, Egbeda,
Akowonjo, Lagos State.
January
**** -
Current
PERSONAL DETAILS
Passport : B1
CAREER PROFILE
Experienced and Results-driven Managing Consultant with a proven track record of delivering strategic and operationalexcellence across diverse industries. Skilled in providing innovative solutions, driving organizational growth, and maximizing client satisfaction. Demonstrated expertise in managing complex projects, leading high-performing teams,and optimizing business processes. Adept at leveraging analytical insights to identify opportunities for improvement and implement data-driven strategies.
SKILLS
Project management and delivery
Transformational leadership
Operations consultancy
Financial management
Customer service
Team negotiation
PROFESSIONAL EXPERIENCES
Chasol Business Consulting
Management Consultant
Key responsibilities;
I work closely with clients to understand their business goals, challenges, and needs. I engage in discussions, conduct interviews, and gather relevant information to gain a comprehensive understanding of the client's organization. I analyze the client's business problems and challenges. I identify areas for improvement, inefficiencies, and opportunities for growth. This involves conducting data analysis, reviewing financial statements, and evaluating business processes. In cases where a client requires organizational changes, I provide guidance on restructuring initiatives. I assess the organizational structure, roles, and responsibilities, and make recommendations to improve communication, collaboration, and decision making within the company.
I help clients navigate through periods of change by developing change management strategies and facilitating smooth transitions. I provide support in managing resistance, communicating change, and ensuring employee buy-in and engagement. I conduct research and analysis to gather relevant information and data for consulting projects. I analyze industry trends, market conditions, and competitive landscapes to provide insights and recommendations to clients.
I interact with various stakeholders, including executives, department heads, and other key individuals within client organizations. I communicate project progress, manage expectations, and address any concerns or issues that may arise during the engagement. I provide guidance and expertise to clients on strategic initiatives, organizational development, operational improvements, and other critical business areas. June 2015 -
December
2017
February
2013 -
January
2016
January
2008 - May
2011
December
2009 - April
2010
Braingate House Consulting Limited, Lagos State
Head Of Operations
Key Duties;
Oversaw the day-to-day operations of the organization, ensuring smooth and efficient workflows also developed and implemented operational strategies and processes to improve productivity and quality.
Managed and coordinated cross-functional teams, including production, logistics, and customer service, monitored key performance indicators and operational metrics to assess performance and identify areas for improvement.
Conducted regular reviews of operational processes and implemented changes to optimize efficiency, collaborated with other department heads to align operational goals with overall business objectives.
Implemented quality control measures and monitored compliance with industry standards and regulations, resolved operational issues and conflicts in a timely and effective manner. Dosal Business Consulting, Lagos State
Management Consultant
Key responsibilities;
Conducted in-depth analyses of clients' organizational structures, operations, and strategies, Identified areas for improvement and recommended solutions to enhance efficiency and effectiveness.
Collaborated with clients' executives and managers to develop strategic plans and objectives, Conducted market research and competitive analysis to provide insights for strategic decision-making.
Assessed financial data, including budgets, financial statements, and key performance indicators, Developed and implemented performance measurement systems to track progress and outcomes.
Provided guidance and support in change management initiatives, including process reengineering and organizational restructuring.
United Bank of Africa, Plc. (UBA) Lagos State
Branch Cash Manager
Key responsibilities;
Managed cash operations, ensuring the smooth and secure handling of cash transactions within the branch.
Handled cash handling and reconciliation, overseeing the accurate counting, verification, and reconciliation of cash deposits and withdrawals. Managed cash flow, monitoring cash levels and forecasting cash needs to ensure adequate liquidity.
Safeguarded and controlled access to the branch's cash vault, managing vault management.
United Bank of Africa, Plc. (UBA) Lagos State
Branch Operations Manager (BOM-Back-up/Relief Officer) Key responsibilities;
Oversaw the day-to-day operations of the branch to ensure efficient and effective functioning.
Supervised and coordinated the activities of branch personnel, including assigning tasks, setting goals, and providing performance feedback. Identified opportunities to streamline processes and improve operational efficiency within the branch.
Ensured a high level of customer satisfaction by addressing customer complaints, resolving issues, and maintaining a customer-centric approach. September
2007 -
January
2008
January
2007 - June
2007
September
2005 -
December
2006
September
2005 -
November
2005
2010
2002
1996
Skye Bank Plc (Polaris)
Internal Control & Compliance Officer (Covering Benin and Delta Region) Key Duties;
Developed and implemented internal control policies and procedures to ensure compliance with regulatory requirements and industry standards. Conducted regular audits and reviews to assess the effectiveness of internal controls and identify areas of risk or non-compliance.
Monitored and evaluated the implementation of compliance programs and initiatives. Provided guidance and training to staff on compliance-related matters, investigated and reported any potential violations of policies or regulations. Neptune Software, Lagos State
Software Implemenation Consultant
Key responsibilities;
Assessed clients' needs and requirements for software implementation projects, collaborated with clients to gather and analyze their business processes and objectives. Developed detailed project plans, timelines, and deliverables to ensure successful implementation, conducted software installations, configurations, and integrations based on clients' specifications.
Collaborated with cross-functional teams, including developers and project managers, to ensure smooth implementation and customer satisfaction, managed client expectations, communicated project progress, and addressed any concerns or obstacles. Documented project requirements, processes, and outcomes for future reference and knowledge sharing, assisted in post-implementation support and performed system audits to ensure optimal software performance.
Estate Micro-finance Bank Ltd. Lagos
Banking Executive
Key responsibilities;
Built and maintained relationships with existing clients to understand their financial needs. Identified opportunities to cross-sell and upsell banking products and services. Conducted financial assessments and recommended appropriate banking solutions to customers.
Assisted clients with account management, loan applications, and investment opportunities.
Estate Micro-finance Bank Ltd Lagos
Customers Service Officer
Key responsibilities;
Assisted customers with inquiries, requests, and complaints related to banking products and services.
Provided information and guidance to customers regarding account opening, loan applications, and other banking processes.
Handled and resolved customer issues promptly and professionally, processed transactions such as deposits, withdrawals, and fund transfers. Educated customers about new products, services, and promotions, maintained accurate customer records and updated customer information as needed EDUCATION HISTORY
Ladoke Akintola University, Ogbomoso, Oyo State
Master of Business Administration(MBA) in Marketing Olabisi Onabanjo University,Ago-Iwoye, Ogun State
Bachelor of Science in Banking and Finance
Ansar “ur” deen Grammar School, Surulere, Lagos State General Certificate of Education (G.C.E)
TRAININGS & CERTIFICATIONS
Business Analysis and project management Expert; 2024 Negotiation in closing up deals in Consulting; 2019 Quality and performance measurement in Consulting; 2018 Dosal Business Consulting; Exceptional Customers Service Delivery; 2018 PAC Vanguard Associates; Credit and Risk Analysis Programme; 2018 Damats Nigeria Limited; Total Quality Management (TQM); 2018 CIBN; Entrepreneurship Adventures Programme; 2018
LBS; Developing your Potentials; Management & Leadership; 2018 Doe Technology Centre Ltd.; A Proactive Approach for Managing Environment, Health and Safety; 2018CIBN; Corporate Governance; 2018
CIBN; How to manage and Run small scale Business Effecetive; 2017 CIBN; Budgetary Control and Planning; 2017
ICAN; Capital Market and Insurance; 2016
PROFESSIONAL AFFILIATION
Fellow; Chartered Institute of Bankers of Nigeria (CIBN); June 2005 Associate; Chartered Institute of Economics of Nigeria (ICEN); December 2008 PROJECT & PRESENTATIONS
Business diversification in Recession,the Challenges and Success; 2021 Ladoke Akintola University, Ogbomoso, Oyo State; Effective Marketing And Product Development Strategies ; 2010Olabisi Onabanjo University,Ago-Iwoye, Ogun State; Bank fraud, effect causes and Control; 2002 PERSONAL QUALITIES
Leadership: I have the ability to inspire and guide teams, set strategic direction, and make sound decisions. Team Management: I have the ability to inspire, motivate, and mentor team members, fostering a collaborative and high-performing work environment.
Strong Communication: I possess an effective verbal and written communication skills to convey ideas, negotiate, and build relationships with clients and team members. Client-Focused: I possess a customer-centric mindset to understand client needs, build trust, and deliver tailored solutions that meet their objectives.
REFERENCES
- Available on Request
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