Customer Service Administrator
Resume:
Jadi Schreier
Amarillo, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Recruitment Consultant/Human Resources
Express Employment Professionals - Amarillo, TX
July 2012 to August 2018
Recruited over Number well-qualified Type candidates each year. Managed the full cycle recruiting processes for more than Number Type vacancies each quarter. Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs. Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Assisted with the registration of employee benefits such as health insurance, 401k plans and flexible spending accounts.
Oversaw the completion of new hire documents such as I-9 and direct deposit forms. Organized applicant drug tests and obtained results. Sorted job applications, vetted candidates and recommended individuals for key positions. Prepared and maintained accurate employment records for Number -member staff at Type operation. Educated job applicants of expected job tasks, compensation and benefits to set clear expectations. Filled Number positions for Number special projects. Collaborated with recruitment and HR professional to achieve hiring goals. Receptionist Administrative Assistant
Vista College - Amarillo, TX
August 2015 to February 2016
Greeted visitors and answered telephone calls as public face of Type office with Number + Industry professionals.
Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages.
Screened visitors and calls to minimize disruption for office personnel. Produced and distributed team newsletters, email updates and other forms of communication to promote collaboration among team members and share important updates. Set up, maintained, optimized and purged physical and electronic filing systems to keep records compliant and current.
Monitored visitors, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons.
Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations.
Provided subject matter expertise in Software and Software to administrative and professional staff, including answering questions, troubleshooting problems and training on specific uses. Screened and verified visitors for identification credentials and purpose of visit. Recruitment/Temp to Hire
Spherion Staffing - Amarillo, TX
November 2009 to July 2012
Prepared candidate lists for hiring manager consideration. Collaborated with recruitment and HR professional to achieve hiring goals. Reviewed referral candidates and contacted qualified individuals to request applications. Interpreted, explained and enforced human resources policies to keep staff in compliance with standards. Filled Number positions for Number special projects. Planned and executed recruitment events to bring in area candidates. Sorted job applications, vetted candidates and recommended individuals for key positions. Oversaw the completion of new hire documents such as I-9 and direct deposit forms. Assisted with the registration of employee benefits such as health insurance, 401k plans and flexible spending accounts.
Recruited over Number well-qualified Type candidates each year. Customer Service Inbound Call Center
Sprint PCS - Victoria, TX
March 2006 to August 2009
Consulted with upset customers to determine the best methods to resolve service and billing issues. Reviewed Type and Type policies to establish and enforce rules when customers request Action Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
Answered Number daily phone calls to resolve Type customer issues efficiently. Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments. Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
Provided excellent services for customers by following up on issues, Action and Action Achieved high quality marks on quality assurance evaluations through Action Kept detailed records of customer accounts, including actions taken, issues resolved and Type information.
Documented conversations with customers in Software to track requests, problems and solutions offered. Education
High school diploma
Forney High School - Forney, TX
May 1994 to August 1998
Skills
• Excel (10+ years)
• Microsoft (10+ years)
• Word (10+ years)
• Payroll (10+ years)
• AR/AP (10+ years)
• Workers Compensation (10+ years)
• Human Resources (10+ years)
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