Data Entry Customer Service

JENNIFER KENNEDY

** ******** ****** ******, *** York 13316 Phone: (315) 820 – 4039 Email:

************@*****.***

Cell Phone: 315-***-****

KEY SKILLS

Customer Service

Administrative Support

Cash Handling

Filing

Answering Phones

Typing: 65 WPM

Data Entry

Microsoft Office Suite

Windows 10

PROFESSIONAL EXPERIENCE

Alorica- April to Present

• Taking inbound calls about paycheck protection program for Bank of America. Harvest America- Camden Feb 2019 to present

• Packing raffle tickets

• Filing

• Mailing out orders for raffle tickets

Cathedral Corporation-Rome NY March 2018 to present

• Insert mailings.

• Filing

• Help with other jobs as needed.

Mohawk Valley Community Action- August to Dec 2019

• Answering phones and doing intakes

Telemarketer (virtual) Assurance Services Partners - Verona, NY October 2017 to Feb 2018

• Place outbound calls to potential customers to educate them on supplemental insurance products; generate leads and set up appointments for sales agents.

• Utilize Google Docs and Google Sheets in collaboration with sales agents to manage, access and enter data.

• Complete approximately 100 calls per day.

Turning Stone Casino—Verona, NY 2008 to 2016

Environmental Services Specialist

• Maintained a clean, safe and sanitary environment for all staff and customers by effectively performing a wide range of cleaning tasks.

• Other titles held included Pit Clerk and Player Services Clerk which required accurate data entry and exceptional customer service skills. Harden Furniture—McConnellsville, NY 1998 to 2008 Administrative Assistant

• Provided administrative support including filing, data entry and handling incoming phone calls.

• Provided excellent customer service by answering questions, taking messages and redirecting calls to appropriate personnel.

Wal-Mart—Rome, NY 2007 to 2008

Cashier

• Effectively operated cash register to ring up items, enter coupons/discounts, and process sales transactions.

• Collected all forms of payment including cash, check, credit and debit. EDUCATION

Southern New Hampshire University—Manchester, NH

Business Management and Healthcare Administration (in progress) Bryant & Stratton College—Liverpool, NY

Associate Degree, Administrative Assistant

• Computer Technology Basics and Typing Levels 1 to 6

• Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook

• Accounting I & II, Marketing

• Recipient of the Sarah Nickolas Award for Overall Achievement in Academics

• The National Society of leadership and Success Southern New Hampshire University

• The National Society of Collegiate Scholars High Honors.

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