Customer Service Talent Acquisition

Marti Bass

Bethpage, TN *****

615-***-**** *************@*******.*** www.linkedin.com/in/marti-bass-47a81a207

Talent Acquisition and sales professional experienced working in challenging environments, demanding strong organizational, technical, and people skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Meticulously resourceful in completing projects and able to multitask effectively.

●Corporate Professional Recruiting

●BPO (Business Process Outsourcing) Recruiting

●Proposal Recruiting

●Federal Services Recruiting

●Technical Recruiting

●Social Media Recruiting

●Supervisory Management

●Sales Customer Service & Relations

●Microsoft Office proficient

Application Tracking System

Work Experience

Administrative Specialist - Whatbox Marketing/Harben Marketing December2024 - Present

●Data Entry and Management: Inputting and maintaining information in databases and spreadsheets

●Record Keeping: Organizing and maintaining files, both physical and digital.

●Special Projects: Assisting with various administrative projects and tasks as needed.

Talent Acquisitions Specialist – Proposal/Federal Services/Technical/Professional Recruiting

Cognosante, LLC – Falls Church, VA, March 2021 – November 2024

Talent Acquisitions Specialist – Proposals, October 2022 – November 2024

Talent Acquisition Coordinator – BPO Recruiting, August 2021 – October 2022

●Providing a high level of talent using various job boards, social media platforms and search engines. and sourcing.

●Successfully sources, recruits and hires for Proposals, BPO, Professional, Federal & Technical Recruiting.

●Experience recruiting within the fields of DoD, DHS, Intel, Information Technology, Health and Customer Service/Call Center.

●Interviewing & supporting excellent relationships with hiring managers, interview teams, candidates, and the community at-large.

●Consistently and quickly provides highly qualified and diverse candidates by maintaining a network of candidate contacts to meet company employee and proposal demands.

●Stays informed of trends and innovative recruiting and sourcing techniques.

●Provides a reporting matrix on recruitment activities.

●Drives creative solutions to address problems/gaps in recruiting, processes and other essential departmental needs.

●Maintains correct and well-ordered documentation on all candidates, searches, hiring manager interactions, and other recruiting activities to ensure compliance with AAP and EEO regulations and other applicable laws.

CSR Team Lead, March to August 21, 2021 (Interim)

●Responsible for providing leadership, monitoring, and coaching a team of Customer Service Agents, with the goal of meeting program objectives and customer service level agreements.

●Collaborate closely with Customer Service Agents, Supervisors, Operations Managers, and Program Managers within the areas of the program supporting the Department of Homeland Security, FEMA.

●Supervises and oversees the development and coaching of CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.

●Perform tasks to assure service level requirements; RTA, AHT, & Adherence goals.

Customer Service Representative, February 2021 to March 2021

Xtend Healthcare - Hendersonville, TN,

●Scheduling of Covid 19 vaccines for the State of New Jersey.

●Perform tasks to assure service level requirements are met.

●Provides reports and documentation as required.

Customer Service Representative, October 2020 to February 2021

Gap Inc. – Remote

●Delivered a consistent positive customer experience by providing efficient and prompt resolutions by resolving complex concerns in a correct and prompt fashion.

●Utilize effective time management skills managing multiple calls in a demanding call center environment

●Demonstrated good business decisions that aligned with our brand values.

Administrative Assistant, May 2020 to October 2020

Fortress Pest Control - Westmoreland, TN

●Performs day-to-day operations of the office including Correspondence & Reporting/Marketing & Written Materials/Employee Inquiries/Billing/Accounts Receivable/Collections/Central Phone System/Special Projects.

Director of Sales, November 2019 to December 2022

Candlewood Suites - Goodlettsville, TN

●Performed all aspects of sales calls to book future business. These included cold calls, appointments, phone solicitation, on-site tours and inspections, trade shows, expos, and e-mails.

●Developed and implemented a successful marketing plan to cover sales blitzes, telemarketing blitzes, direct sales, trade shows, booking packages and more while consistently achieving room sales goals and staying within established general management budget .

●Experience in negotiations for booking of corporate, extended stay and group reservations.

●Coordinating ongoing research of the travel industry to detect market trends and related information for development of innovative marketing strategies.

●Participated in the Manager on Duty (MOD) program as assigned: Including recruiting, interviewing, and hiring of new team members.

●Worked directly with the General Manager and Candlewood Suites on special tasks as requested.

Sales/Customer Service Representative, April 2018 to June 2019

Alliance Distribution Partners - Gallatin, TN

●Performed all aspects of sales, marketing blitzes and conducting cold calls, appointments, phone solicitation, e-mails.

●Maintained customer retention, customer data files and increased profitability through sales transactions.

Executive Assistant & Assistant Housekeeping Manager, August 2011 to April 2016

Kentucky Downs - Franklin, KY

Served as administrative assistant to President and General Manager of Operations as well as limited administrative support to other Sr. Directors and Vice Presidents including Executive Travel.

Aids with the coordination of departmental budgets, including planning, financial projections, reports, and invoice and reimbursement request processing.

Writes, edits, and proofreads internal and external departmental documents, including selected documents for other Company profit and service centers, and tracking/summary documents.

Recruiting and Training of staff members for all departments.

Ensures the proper implementation of policies, operating procedures, training programs, directives, work schedules, and labor standards for all departments as directed by the Operations Manager.

Implemented Housekeeping improvements to continuously improve standards.

Ensures all housekeeping equipment is functioning properly and effectively and reports any necessary preventative maintenance and repairs to the Housekeeping Manager.

Aided in the inventory of supplies and sent purchase requisitions as necessary to support established par levels.

Organizes departmental presentations, hospitality, meetings, as well as Special projects for annual race dates application and Horsemen’s kits.

References available upon request.

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