Administrative assistant
Resume:
SHEENA MEHTA
**************@*****.***
Administrative professional with experience serving customers in person, online and via the telephone, ability to assess their needs and deliver service to the highest standards of satisfaction within high volume corporate environments. Expertise establishing and managing business processes and systems to increase efficiency.
Adept at customer service, office management, and travel consulting, with a strong ability to streamline operations, maintain client relations, and enhance productivity.
SKILLS SUMMARY
·Experience in office administrator roles, provided quality service and fostered and cultivated strong relationships with both internal and external stakeholders within a legal office
·Maintained and organized electronic filing systems and ensured business and operational reports, forms, business documentation and correspondence were readily available
·Proactively provided exceptional client service by demonstrating professionalism, commitment to service and followed up with clients and identified opportunities and proactively referred them to the relevant source
·Strong time management skills to multitask and prioritize responsibilities with the ability to work under pressure and anticipate needs, adjust to changing priorities and handle tasks in a timely manner
·Developed and sustained relationships based on an understanding of client’s needs and actions in order to promote and sustain business and be consistent with the companies’ service standards.
·Technical Skills: Google Bard, Microsoft Copilot, MSWord, Excel, PowerPoint, Outlook, CRM Software, Google Workspace (Docs, Sheets, Drive, Calendar), Zoom, Teams, Slack)
PROFESSIONAL EXPERIENCE
Office Assistant 2023-2024
Leo J. Dillon Professional Corporation, Toronto (https://leodillon.ca/about)
·Managed the end-to-end WSIB claim process including reporting, documentation, and follow-up with employees and case managers.
·Liaised with WSIB representatives and healthcare providers to support timely return-to-work strategies.
·Maintained confidential employee injury files and ensure compliance with WSIB regulations and internal policies.
·Generated regular incident and claims reports to identify trends and recommend preventive measures.
·Provided training and guidance to supervisors and employees on injury reporting and modified work programs.
·Organized and managed documents, including data entry, filing, and preparing reports.
·Provided administrative support, including phone handling and courier services.
Travel Consultant 2022-2023
Amex Bank of Canada, Toronto
·Provided premium travel planning services to corporate and leisure clients, including flight bookings, hotel accommodations, car rentals, and destination experiences.
·Delivered exceptional customer service, ensuring seamless end-to-end travel arrangements aligned with client preferences and budgets.
·Utilized global distribution systems (GDS) such as Sabre to book and modify travel itineraries efficiently.
·Managed travel issues with urgency and professionalism, ensuring minimal disruption to client plans.
·Built long-term client relationships through personalized service and expert travel guidance.
·Scheduled appointments, maintained client records, and followed up for customer satisfaction.
·Promoted the benefits of Platinum membership and enhanced customer experience.
Lead Guest Ambassador 2018-2022
Ki Modern Japanese, Toronto
·Promoted within six months for demonstrating strong leadership and initiative.
Sheena Mehta
**************@*****.***
·Increased sales by 2% through process optimization and enhanced scheduling.
·Led a 240% market share growth by launching a take-out service.
·Managed front-of-house operations, seating arrangements, and customer service.
Supervisor Front of House 2016-2018
The Friendly Thai, Toronto
·Promoted from server to supervisor for outstanding leadership and operational efficiency.
·Managed customer orders across dine-in, take-out, and online platforms.
·Trained over 20 new and seasonal staff members.
·Conducted inventory checks, managed cash registers, and supervised deliveries.
EDUCATION
Hotel Management and Hospitality Diploma 2014-2015
George Brown College, Toronto
Bachelor of Science in Hotel Management and Catering Technology 2012 - 2014
Chitkara University, Punjab, India
LANGUAGES
Fluent in Hindi.(Spoken and Written)
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