Customer Service Retail Sales

OPADEJI ELIZABETH TOLULOPE

*A, Boundary road, Akowonjo, Egbeda Lagos State.

***************@*****.*** 081********, 081******** I am highly motivated with a strong drive to become a competent professional with analytical views and opinions that would contribute to the development of my organization. I long to work in a dynamic and challenging environment with good corporate policy, great mission and vision, core values and proven customer service.

Professional Experience

Keystone Bank Limited, Mushin Lagos. 02/22 – Till Date Customer Service/Retail Sales Intern (RSI)

• I manage existing customers and retain business relationships between the customers and the bank.

• I identify valuable prospects and convince them, thereby converting them to customers.

• I mobilize deposits to improve the bank's profitability.

• I also reactivate dormant accounts and help the customers rebuild business relationship with the bank.

• I introduce and profile the bank's digital platform to customers to enable efficient, effective, and seamless transactions.

Mark pharmaceuticals, Ikeja Lagos. 05/21 - 02/22

Customers Service/ Sales Representative

• I was responsible for the following activities:

• Analyzing the market to identify new opportunities and strengthen relationships with hospitals, medical centers, and primary provider physicians.

• Visiting customers’ locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

• Conducting routine product demonstrations to verify proper utilization and improve patient outcomes.

• Recognizing trends within territory and industry to create proactive plans.

• Tracking customer and supply chain details for precise and timely fulfillment.

• Lastly, maintaining routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Ministry of Health, Osogbo, Osun State 03/20 - 02/21 National Youth Service Corps (NYSC)

Corp Member

• I participated in mass campaign about replacement of Long-Lasting Insecticide Net (LLIN).

• Mass sensitization on awareness towards the use of mosquito net, and also public sensitization on the effects of malaria on humans.

Water Gates Concept Limited, Ikeja Lagos 04/20 - 10/20 Customer Service Representative

• I was responsible for receiving customers’ complaints and help resolve customers issues by providing solutions.

• I served also as the first point of contact for customers of the company. Shekinah Pharmacy, New Oko Oba, Agege, Lagos 04/18 - 10/19 Industrial Training (Customer Service Representative/Pharmacy Assistant)

• I was responsible for dispensing of drugs, as well as handling various correspondence with regards to Customer Service and Information. Also I carried out various tests like sugar level test, blood pressure and pregnancy tests on clients.

Education

Professional Certification at GOMMYCODE Nigeria, Lagos. 01/24 - 07/24 Data Science - Microsoft Excel (sql, power bi, tableau) Chartered Institute of Environmental Health and Safety, Osogbo, Osun State.01/21 - 03/21 Diploma in Health Safety and Environment (HSE Level 3) Ladoke Akintola University of Technology

B.Tech Physiology - Second Class Honors (Lower Division) 01/13 - 01/20

High Class Comprehensive High School Ikotun, Lagos, Nigeria Senior School Leaving Certificate

09/05 - 06/11

Key Skills

• Ability to work as a good team player as well as a good leader

• Good computer skills - Microsoft Office

• Good verbal and written communication skills

• Effective interpersonal skills and presentation skills, good listening skills and ability to pay attention to details

• Problem solving skills, team building and good multi-tasking. Interests

• I like meeting new people and I enjoy sporting activities.

• I like to cook and also enjoy traveling.

References

Available On Request

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