Customer Service Security Clearance

AWN WOOD

Laurel, MD • 202-***-**** • ***********@*****.***

Detail-oriented Administrative Professional with ten (10) years of experience. Proven track record in time and records management, customer service, problem-solving, and maintaining a high degree of discretion and confidentiality. A skilled and conscientious individual offering a variety of administrative expertise; knowledge and dexterity in the areas of resource management, recruitment and team development; strong analytics, and administrative technique; team player with experience in resource development and structural support while working within cross-cultural environments abroad as well as in the U.S; ability to manage a variety of tasks and responsibilities simultaneously.

Active Security Clearance: TS/SCI

Additional Skills include:

Exceptional Attention to Detail Microsoft Office Digital Communications Data Management

Valuable Interpersonal Skills

Privacy / HIPPA Regulations

Problem Anticipation and

Resolution

Organizational Skills

Adobe Acrobat

Inventory Management

Operational Improvement

Salesforce

Calendar Management

Patient Relations

Technical Support

EXPERIENCE & NOTABLE CONTRIBUTIONS

AMENTUM • OMAHA, NE • 2025 – PRESENT

OBSERVER/ENTRY CONTROL MONITOR

• Execute entry control procedures to guarantee that only authorized personnel access designated areas

• Monitor perimeters and fences for any breaches or unauthorized access

• Perform thorough inspections of personnel and vehicles entering the premises

• Maintain detailed logs of inspected vehicles and prepare comprehensive reports

• Conduct regular checks of buildings and surrounding areas, promptly reporting any issues identified

• Alert emergency services as needed and assist in evacuation procedures

• Ensure effective observation and physical security measures are in place

• Maintain constant awareness of the whereabouts of all employees under supervision

• Implement "Stop & Question" protocols for individuals found in restricted areas, parking lots, or across the construction site to prevent criminal activities

• Develop and draft clear, concise, and accurate detailed reports. AMENTUM • MCLEAN, VA • 2024 – PRESENT

SECURITY MONITOR

• Great and communicate professionally with all personnel

• Provide verbal and written reports regarding safety, security, facility, or personnel issues and incidents

• Always maintain visual contact and proper line of sight with uncleared personnel

• Strengthening relationships between the business and customers by providing excellent customer service

• Manage key projects, including associated costs, completion timelines, and customer changes

• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

• Define problems, collected data, established facts and validated conclusions D

• Guard duties as designated by maintaining appropriate automated and manual logs, journals and computer databases

• Conducting basic facility checks, and inspecting material deliveries, personnel and vehicles

• Circulate among visitors, patrons and employees to preserve order and protect property

• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

• Adhered to quality and service standards to support operational goals LAPCORP DIAGNOSTICS • HERNDON, VA • 2013 - 2024

SERVICE REPRESENTATIVE

CERTIFICATE OF RECOGNITION LABORATORIAN OF THE YEAR In 2020

• Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures

• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination

• Responsible for operating company vehicles safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines

• Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.

• Follow route as scheduled/sequenced while allowing for will-call stops and special pickups

• Always maintain specimen integrity, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature

• Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes

• Communicate with Dispatch before leaving an area to ensure the will-calls have been cleared

• Keep route information, sequencing and all client notes up to date

• Meet all training requirements in a timely manner as assigned

• Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment

• Document and provide appropriate client satisfaction information to Logistics Management

• Maintain professionalism and service orientation with clients using Everyday Excellence EDUCATION

HIGH SCHOOL DIPLOMA, 2000

Tall Oaks High School Bowie, MD

Certification, Microsoft Office

Certification, First Aid

Certification, HIPPA

Certification, DOT

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