Business Development Customer Service

HOPE R HOUSE

*** ******* ****, ***** *******, NC 27540

919-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Business Development Manager with over 20 years of success in B2B sales, event and group coordination, and travel services. Proven record of driving revenue, forming strategic partnerships, and delivering exceptional client experiences. Adept in team training, CRM systems, and sales strategy optimization.

CORE COMPETENCIES

- Business Development & Sales

- Travel Coordination & Group Events

- Customer Service Excellence

- CRM & Booking Software (Salesforce, Travelport, Galileo)

- Strategic Partnerships

- Budgeting & Reporting

- Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Business Development Manager / Travel Coordinator / Events & Group Sales Support

AAA Carolinas, Cary/Apex NC 2004 – 2024

- Trained teams via in-person and virtual platforms

- Achieved KPIs by meeting team and individual sales targets

- Delivered exceptional service across all guest interactions

- Managed inventory and promotional material distribution

- Handled bookings, payments, and customer documentation

- Assisted marketing initiatives including PR and promotional events

Customer Service Representative (Utilities/Finance)

Town of Apex (Contracted) 2009

- Handled high-volume inbound/outbound calls regarding utility accounts

- Processed payments, updated customer records, and solved billing issues

- Applied technical knowledge of energy flow and system operations

Licensing & Permits Coordinator

Town of Cary (Contracted) 2008

- Processed permits and managed inspection scheduling

- Maintained electronic records of all licenses and permits

- Collaborated with local and state government agencies

Executive Assistant / Sales Representative

Travel Network 2002 – 2006

- Managed travel arrangements and coordinated corporate meetings

- Increased revenue through personalized vacation sales

- Oversaw client payments, documentation, and customer service

EDUCATION & CERTIFICATIONS

- Associate Degree, Business Management – Wake Shore Christian Academy, NJ

- Certification in Group Travel & Events

- Customer Service Certification

TECHNICAL SKILLS

- Salesforce, Galileo, Travelport, Viewpoint

- Microsoft Word, Excel, Outlook, PowerPoint

- CRM & Booking Systems

COVER LETTER

HOPE R HOUSE

617 Country Lane, Holly Springs, NC 27540

**********@*****.*** 919-***-****

Dear Hiring Manager,

I am writing to express my strong interest in the Business Development Manager position at MSC Cruises. With over two decades of experience in business development, group sales, and customer service across the travel and tourism industry, I am confident in my ability to contribute significantly to your team.

My career spans leadership roles at AAA Vacations and Travel Network, where I developed and executed sales strategies, cultivated key travel agency partnerships, and drove significant revenue growth. I thrive in dynamic environments, am highly proficient with CRM tools, and possess the interpersonal and analytical skills essential to expanding client networks and maximizing territory sales.

The MSC Cruises mission to deliver adventure, inclusivity, and excellence aligns perfectly with my values. I am especially drawn to your emphasis on innovation and global outreach. My experience leading promotional events, coordinating with cross-functional teams, and conducting travel seminars would make me a valuable ambassador for your brand.

I currently reside in North Carolina and am open to travel and relocation within the designated territory. I am eager to bring my passion and dedication to a company where the next great adventure is always on the horizon.

Thank you for considering my application. I would welcome the opportunity to speak with you further about how I can contribute to MSC Cruises’ continued success.

Warm regards,

Hope R. House

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