Customer Service Inventory Management

HILDA DANKWA

Warehousing

** ********** ** ********* ** M9W 6L5

Tel: 514-***-****

️ **************@*****.*** ********@*****.***

Professional Summary

Dedicated and adaptable professional with over 8 years of experience in inventory management, transportation, logistics operations, and customer service. Proficient in adhering to strict safety standards and optimizing operations to ensure timely deliveries. Recognized for strong communication skills, resilience, and commitment to continuous learning.

Coordinate and oversee daily warehouse and logistics operations to ensure efficient inventory management and timely deliveries.

Manage and maintain inventory levels, conduct regular stock counts, and ensure inventory accuracy.

Handle shipping documentation, ensuring proper labeling and record-keeping of all goods.

Resolve issues that arise during the logistics process and provide effective solutions.

Assist in procurement activities, including evaluating suppliers, obtaining quotes, and placing orders.

Monitor the execution of purchase orders to ensure timely delivery and compliance with quality standards.

Communicate with suppliers, transportation companies, and customers to maintain smooth supply chain processes.

I have years of experience in logistics; warehouse management is required.

Familiarity with logistics, transportation processes is a must.

Excellent written and verbal communication skills, along with strong interpersonal and organizational abilities, are essential.

Ability to multitask in a fast-paced environment with attention to every detail in and around me.

Core Competencies

Effective Communication

Relationship Building

Presentation Skills

Computer Literacy: MS Word, Excel, Outlook, PowerPoint,

Team Player

Customer Service

Critical Thinking

Decision Making

Ability to Work Under Pressure

Professional Experience

Transport and Materials Officer

Electricity Company of Ghana (ECG), Adenta District Office

February 2016 – March 2024

Managed the unloading of shipments using material handling equipment.

Conducted regular inspections to identify and resolve shipment discrepancies and quality issues.

Organized stock using forklifts and pallets; received and checked incoming pick tickets.

Maintained accurate inventory records and monitored stock levels.

Performed regular cycle counts and physical inventories to reconcile discrepancies.

Housekeeping

GDI Services

September 2024 – April 2025

Maintained cleanliness and orderliness of the facility.

Organized stock using warehouse equipment to move, load, and unload materials.

Optimized warehouse storage areas to ensure efficient space utilization.

Followed proper handling and storage procedures for hazardous materials.

Education & Certifications

Truck Dispatching Certification

L'École de l'Automobile, Montréal, QC

April 2025 – May 2025

Completed intensive training with a 98% grade.

Reference: M. Dorin Tanasa, Instructor – 438-***-**** / *********@*****.***

Occupational Health and Safety

Accra Institute of Technology, Accra, Ghana

2017 – 2019

Languages

English: Fluent

Additional Information

My hobbies include traveling, cooking, reading, visiting points of interest, dancing, and listening to music.

Open-minded and eager to learn and adopt new skills, software, and policies

Referral upon request.

Contact this candidate