Property Manager On-Site

Mabelin Diaz

Detail-oriented and organized property manager with a proven track record of effectively managing personnel, property, and special projects. Skilled in interacting with property office and maintenance staff to efficiently oversee on-site activities. Dedicated to achieving property management goals, including payment collections, maintenance, and documentation. Daily interactions with the Community Board Members. With 20 years of experience in the field, brings extensive knowledge and expertise to the table. Focuses on achieving occupancy goals and collaborating closely with property owners and decision-makers to address various needs. Building lasting relationships with key decision-makers, customers, and team members is a strength, as it aligns with the company's goals. Ready to leverage training and experience to embrace new professional challenges. Skills

Work History

Association Community Property Manager (LCAM)

Hawkeye Management, Boca Raton, FL October 2023 - Current FL 33065

239-***-**** ************@*****.***

Property tours and inspections

Property management

Administrative abilities

Client service and support

Planning and Coordination

Staff Management

Budgeting

Sales and marketing

Team leadership and supervision

Vendor Relationship Management

Fair housing regulations knowledge

Tenant relations management

Collaborated with board of directors to address financial matters and develop budgetary guidelines. Demonstrated in-depth knowledge of community rules and regulations. Coordinated and negotiated service agreements for trash removal, landscaping and other property services. Facilitated timely resolution to neighborhood challenges and resident complaints. Planned, scheduled and coordinated general maintenance or repairs for both homeowner and condominium communities.

Prepared detailed budgets and financial reports for properties with collective reserves totaling more than

$1.9M dollars.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Oversaw projects through timely inquiry response, event coordination and on-site support when needed Assistant Community Manager

First Community (The Laurels Apartment), Fort Myers, FL

November 2021 - September 2023

Sales and Leasing Consultant

RHP Properties /Lantana Florida, Lake Worth, FL November 2020 - November 2021 Assistant Property Manager

HTG Management At Covenant Villas/Belle Glades,

FL, Belle Glade, FL

July 2019 - November 2020

Property Manager

Collier County Housing Authority, Immokalee, FL February 2014 - June 2019 Received and processed resident payments, and updated system accounts with latest information. Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Met with residents to gather information and develop effective solutions. Increased office organization by creating filing systems and managing confidential information carefully. Collected rental payments from residents and kept meticulous records of delinquent accounts. Work direct with lawyer office assistant with evictions files. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained strong and well-managed online presence to successfully market community. managed lead tracking by making contact and following up on leads generated through marketing efforts. Built and maintained strong relationships with potential residents and families to encourage and support move into community.

Kept properties in compliance with local, state and federal regulations. Generated leads for sales and rental properties through cold calls and referrals. Coordinated appointments to show marketed properties. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Verified income, assets and expenses and completed file tracking sheet for each applicant. Completed final move-out walk-throughs with tenants to identify required repairs. Followed up on delinquent tenants and coordinated collection procedures. Resolved conflicts between tenants regarding noise, encroachments and parking. Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Escalated major issues to property manager for immediate remediation. Processed security deposit refunds.

Verified tenant incomes and other information before accepting lease applications. Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. Followed up on delinquent tenants and coordinated collection procedures. Introduced prospective tenants to types of units available and performed tours of premises. Verified income, assets and expenses and completed file tracking sheet for each applicant. Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Completed final move-out walk-throughs with tenants to identify required repairs. Education

State of Florida at Boynton Beach, FL

Community Association Managers April 2024

High School Diploma at Hialeah, Florida

High School Diploma May 1992

Certifications and Licenses

Languages

Licensed Community Association Manager - LCAM

Executive Assistant Certification - International Association of Professions Career College Spanish

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