Project Management Customer Service
Resume:
A
Cara
Anderson
anderson******@gma
il.com
Seven Springs, NC
28578
SUMMARY
Detail-oriented and analytical Administrative Analyst with several years of experience supporting organizational operations and improving efficiency. Proficient in data analysis, report generation, and project management. Skilled in utilizing software such as Microsoft Excel, Access, and SQL for data manipulation and visualization. SKILLS
VERY ORGANIZED
RECEPTIONIST
RETAIL SALES
CUSTOMER SERVICE
Tax compliance
Policy writing
Communication skills
Project management
Document control
Multitasking Abilities
Leadership development
EXPERIENCE
Administrative Analyst
Antigo, WI
Red River Tax Solutions/ Oct 2017 to Current
Analyze data gathered and develop solutions or alternative methods of proceeding. Design, evaluate, recommend, and approve changes of forms and reports. Gather and organize information on problems or procedures. Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Review forms and reports and confer with management and users about format, distribution, and purpose, write new policies and procedures, identify problems and ways of improvement.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Office Manager
Merrill, WI
H&R Block/ Aug 2016 to Dec 2025
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Coordinate activities with other supervisory personnel or with other work units or departments.
Develop work schedules according to budgets and workloads. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Monitor inventory levels and requisition or purchase supplies as needed. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Recruit, interview, and select employees.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Executive Coordinator
Merrill, WI
Kids Kingdom/ Nov 2014 to Apr 2016
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Complete forms in accordance with company procedures. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Coordinate conferences, meetings, or extraordinary events, such as luncheons or graduation ceremonies.
Create, maintain, and enter information into databases. Develop or maintain internal or external company Web sites. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Learn to operate new office technologies as they are developed and implemented. Locate and attach appropriate files to incoming correspondence requiring replies. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Order and dispense supplies.
Schedule and confirm appointments for clients, customers, or supervisors. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Use computers for various applications, such as database management or word processing.
Family Service Counselor
Wausau, WI
Restlawn Memorial Park/ Sep 2013 to Nov 2014
Attend or make presentations at community events to promote funeral services and build community relationships.
Complete and maintain records such as state-required documents, tracking documents, or product inventories.
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. Offer counsel and comfort to families and friends of the deceased. Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
Schedule funerals, burials, or cremations.
Sell funeral services, products, or merchandise to clients. Inside Sales/Customer Service
Merrill, WI
Merrill Distributing/ Sep 2007 to May 2013
Check to ensure that appropriate changes were made to resolve customers' problems. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. EDUCATION AND TRAINING
Other: Federal tax law
Jun 2025
CERTIFICATIONS
Federal Tax license
Federal tax credits to complete and file tax returns in all states PERSONAL INFORMATION
Authorized To Work: US for any employer
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