Customer Service Data Entry

Niya Burgess

Atlanta, GA

Phone: 516-***-**** E-Mail: *************@*****.*** NB

Skills

Excellent Professionalism & Confidentiality Skills, I Grasp New Concepts with Ease, Excellent Childcare Experience, Operating Daycares and Facilities, Team Building, Leadership, HR Skills, Customer Service Skills, Administrative Skills, Excellent Communication, Problem Solving, Data Entry, Organization & Time Management, Computer & Technical Skills, Great Multitasking & Attention to Detail, CPR & FIRST AID CERTIFIED. Experience

Burrell Industries Consulting Group 12/2023 – 3/2025 HR Assistant

● Ensure all new hire paperwork is complete and in compliance.

● Point-of-Contact for employee requests, questions and concerns

● Developed Employee personal data in Excel

● Data Entry

● Inbound/Outbound Calls

● Coordinate employee recruitment efforts to source new candidates, pre-screening, and scheduling drug screens

● Onboard new employees by conducting employee reference checks, creating employee files, and creating new hire orientation materials

● Maintain accurate training records to ensure employees are compliant

● Assist HR Manager in enforcing training programs and HR procedures

● Always maintain employee confidence and trust by keeping HR information confidential.

● Coordinate lunches, training, onsite meetings, and service awards celebrations.

● Responsible for any other special projects to assist leadership. Advanced Learning 02/2014 – 08/2022

Assistant Director/Administration

● Met and collaborated quarterly with state region directors to ensure compliance with licensing regulations,

● implemented best practices for our early childhood education and enhanced program quality across our center

● Managed school attendance in the CCTA System for children under DSS(NY)

● Developed and implemented educational programs and curriculum for each age group in the school

● Oversaw the daily operations of the childcare center, including staff scheduling, budget, and student enrollment activities

● Managed administrative tasks such as record keeping, reporting, and maintained necessary documentation.

● I provided leadership and support to staff, ensuring smooth operations and a positive and productive work environment.

● Kept inventory of necessary supplies and equipment

● Resolved staff concerns professionally

● I handled staff disciplinary actions by enforcing policies and taking appropriate corrective measures and implemented plans to maintain workplace standards.

● Ensured facility compliance with state and county regulations

● Organized and planned school events, summer camp and fundraisers

● Utilized Brightwheel software for Parent activities- Processed payments, Billing, pulled Reports for tracking purposes

● Managed /Developed Parent communications using Dojo

● Managed school attendance in the CCTA System for children under DSS(NY)

● Processed payroll in Quickbooks for staff payroll

● Managed student information in Excel

● Kept children and staff files up to date

● Inbound/Outbound Calls

● Data Entry

● Ensured compliance with all licensing and regulatory requirements.

● Set a precedence for school safety, physical development, social skills, and a fun environment for children to enjoy coming to school.

● Developed a successful process for school child drop-off and line pickup

● Collaborated with parents and families to address their concerns and provided updates on their child's progress.

● Recruited, trained and supervised childcare staff, provided guidance and support when needed.

● Conducted regular staff meetings to communicate policies, procedures, and program updates.

● Managed administrative tasks such as record keeping, reporting, and maintained necessary documentation.

● Ensure security systems were operating correctly

● Assisted with Parent/Student conferences

● Adhered to Daycare State and Federal Laws

● Ensured staff were trained in First Aid

● Spearheaded weekly staff meetings for feedback, issues/concerns, and guidance

● Onboard new students – conducted school tours, process student/parent paperwork, assigned students to classroom

● managed and resolved issues with Parents/Students

● Built a strong team of teachers, office team, and kitchen staff. Also managed hiring and terminations

● Successfully developed and spearheaded marketing initiatives for the daycare

● Organized Summer camps, and events

The Original Soupman 09/2011 – 12/2013

Restaurant Manager/HR Manager

● Hired as a Crew Member and then promoted to Restaurant Manager

● Managed daily bank deposits with accuracy

● Resolved customer concerns professionally

● Provided excellent customer service care to all customers

● Drove sales by pushing great customer service and guest satisfaction

● Ensured employees were trained in customer service skills and Food & Beverage responsibilities

● Reviewed applications, interviewed, and hired Hourly employees

● Delegated daily duties to employees which included developing schedules, assigned tasks

● Supervised and oversaw the production and preparation of food to ensure recipes were followed and consistent

● Managed food supplies costs by monitoring weekly inventory

● Understood, managed, and practiced safe food handling procedures

● Managed supervisors and hourly employees

Education

Albany SUNY, CDA Certificate 2016

Borough of Manhattan Community College (BMCC), Nursing 2012 Riverwood International Charter School, Graduate 2011 2

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