Human Resources Customer Service

CORNELL PARKS

Chesapeake, VA ***** *.*.*****@********.***.***

Summary

Dedicated Military Veteran with 12 years of service in the United States Marine Corps, offering a diverse skill set in human resources, customer service, and administrative support. Seeking to leverage my experience in benefits, payroll, HR systems, risk management, and client relations to contribute as a MyLife Advisor in ADP's Human Resources Outsourcing Division. Committed to delivering exceptional service while ensuring client satisfaction in a fast-paced, metrics-driven environment. Strong communicator with proven success in building relationships, problem-solving, and promoting a culture of inclusion and excellence.

Skills

HRIS & Payroll Systems (ADP, ServiceNow, Oracle)

Data Analysis & Reporting (Excel, KPI Tracking)

Compliance & Risk Management (FMLA, HIPAA)

Employee Benefits Administration (Healthcare, 401(k), Workers' Compensation)

Customer Relationship Management (CRM Systems)

Asset Management & Inventory Systems (ServiceNow, Inventory Control)

Communication (Verbal & Written)

Problem Solving (Issue Identification & Resolution)

Customer Service Excellence (Client Relations & Support)

Team Collaboration (Cross-functional Coordination)

Adaptability (Thriving in Fast-Paced Environments)

Attention to Detail (Accuracy in Data & Client Service)

Experience

TEKsystems – Portsmouth, VA 10/2023 to Current

Cyber Security/Asset Manager

Managed a comprehensive inventory system while ensuring compliance with cybersecurity protocols. Optimized asset security and resource allocation, working closely with IT and security teams to safeguard company assets.

Implemented cybersecurity strategies to protect sensitive data and equipment, reducing risk exposure by 15%.

Managed asset inventory, conducting regular audits, and ensuring data accuracy across the system, improving inventory accuracy by 25%.

Coordinated with cross-functional teams to troubleshoot asset-related issues and improve asset lifecycle management.

Proficiently used ServiceNow to track and resolve asset management issues, improving service delivery time by 20%.

Nationwide IT Services – Norfolk, VA 12/2019 to 04/2022

Computer Operator III

Provided high-level technical support and customer service for the Armed Forces Global Combat Support System, specializing in operational support for military supply chain systems.

Delivered technical support for the Marine Corps supply system, resolving over 100+ user issues weekly with a focus on timely solutions.

Streamlined issue resolution processes, reducing the average response time for system inquiries by 18%.

Ensured the successful implementation of updates and patches to the system, increasing operational efficiency by 10%.

Supported training for junior operators, contributing to a 30% increase in team productivity.

U.S. Army – Movement Control and Transportation 02/2016 to 04/2021

Logistics Operations Supervisor

Led a team in managing logistics operations, including the movement of personnel, equipment, and cargo. Optimized transportation and logistical functions to ensure timely and efficient delivery.

Managed the movement of personnel and equipment for a platoon of 21 soldiers, ensuring adherence to logistics schedules and regulations.

Coordinated the overseas shipment of equipment via vessel, overseeing the successful delivery of critical resources.

Developed and implemented standard operating procedures (SOPs) for logistics operations, improving process efficiency by 20%.

Trained and mentored new soldiers in logistics functions, ensuring 100% compliance with military policies.

U.S. Army – Transportation Movement Coordinator 02/2016 to 04/2021

Transportation Planning and Coordination

Coordinated transportation efforts, including selecting modes of transportation and preparing necessary documentation for equipment and personnel movement.

Managed transportation documentation, ensuring timely and accurate submission of movement plans for cargo and personnel.

Worked with senior leadership to resolve transportation issues, ensuring on-time deliveries and adherence to schedules.

Developed and tracked movement schedules, reducing transportation delays by 15%.

Led cross-functional teams to ensure smooth loading/unloading of equipment and cargo, minimizing downtime.

Scope Services – Goldsboro, NC 07/2018 to 11/2019

Traveling Meter Installer

Successfully installed and upgraded electric meters on residential and commercial properties. Focused on safety, customer satisfaction, and efficient project management.

Managed the installation of over 500 electric meters while maintaining a perfect safety record.

Provided exceptional customer service, resulting in a 98% customer satisfaction rate.

Streamlined work order processes, reducing installation time per unit by 15%.

Maintained accountability for all issued tools and equipment, reducing material loss by 5%.

New River Commissary – Jacksonville, NC 11/2016 to 06/2018

Sales Associate

Provided front-line customer service, processed transactions, and ensured inventory was well-maintained in a fast-paced retail environment.

Processed customer transactions, ensuring accurate payments and issuing receipts, refunds, and change.

Managed inventory, restocked shelves, and organized merchandise to ensure an efficient shopping experience.

Trained new employees on customer service best practices, leading to a 20% improvement in team productivity.

Resolved customer complaints promptly, maintaining a 95% customer satisfaction rating.

Kingfisher Systems, Inc. – Camp Lejeune, NC 07/2014 to 06/2015

Warehouse Support Specialist

Supported the Defense Logistics Agency (DLA) with logistics and inventory management tasks, including preparation for embarkation and issuance of IT equipment.

Assisted with inventory audits, improving accuracy and reducing discrepancies by 10%.

Operated material handling equipment, ensuring safe and efficient movement of materials.

Performed data entry and documentation, maintaining precise records of all warehouse activities.

Assisted in the preparation and shipment of IT supplies, ensuring compliance with military standards.

U.S. Marine Corps – Active Duty 09/2008 to 02/2012

Drill Instructor & Logistics Support Roles

Conducted training for new recruits, oversaw logistics operations, and ensured effective warehouse and asset management for the Marine Corps.

Trained over 100 recruits in basic military skills, fostering discipline and attention to detail.

Managed assets valued at over $2M, ensuring proper tracking and timely distribution.

Enhanced operational efficiency by implementing improved inventory management procedures, reducing waste by 10%.

Coordinated logistics operations, ensuring the on-time delivery of mission-critical supplies and equipment.

Education and Training

Bachelor of Arts: Sociology 2022

Norfolk State University

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