Customer Service
Resume:
Cassandra Brizzi
Customer Service
North Truro, Massachusetts, United States
************@*****.***
SUMMARY
Experienced in customer service, event coordination, and administrative support, with strong communication and problem-solving skills. Proven ability to manage operations efficiently and foster positive customer relations. Eager to leverage skills in a Customer Service Representative role to enhance team collaboration and lead service management. WORK EXPERIENCE
November 2024-Current
Diet Aide
Seashore Point
Provincetown, Massachusetts, United States
*Assembled dietary trays as necessary, ensuring accurate nutritional content and portion control for residents.
*Handled customer complaints and inquiries in a courteous and efficient manner. October 2018-March 2020
Administrative Support
Somatic Systems
Northampton, Massachusetts, United States
*Executed various administrative and office duties such as answering phones, replying to emails and scheduling appointments to maintain operational effectiveness.
*Fostered positive student relations and enhanced sales through effective communication and outreach. April 2008-May 2018
Workshops and Event Coordinator
CooperativeBody.com
Asheville, North Carolina, United States
*Orchestrated marketing initiatives managing a comprehensive mailing list and Facebook marketing for engagement.
*Addressed participant inquiries and facilitated a smooth registration processes.
*Coordinated housing accommodations, flight arrangements, space rental, and presentation logistics. Maintained event expenditures budgets and timelines.
*Assisted in developing promotional materials including flyers and banners. January 2005-April 2011
Advertising Sales Representative
Blue House Designs
Asheville, North Carolina, United States
*Generated and maintained sales leads through CRM. Provided tailored marketing options such as web design, SEO and e-newsletter services for diverse clientele.
*Delivered troubleshooting assistance and phone support for clients with empathy and goal driven resolution.
*Maintained frequent interaction between departments for project management, providing excellent customer satisfaction over all.
October 2005-February 2007
Lead Service Staff
Mela Indian Restaurant
Asheville, North Carolina, United States
*Facilitated restaurant procedures and coordination for the launch of a new casual fine dining establishment.
*Enhanced the overall customer dining experience by presenting innovative cocktail and menu item ideas.
*Collaborated with other staff members prioritizing attention to detail and a positive attitude in a high volume setting. EDUCATION
-1993
BA in Communications
University of Massachusetts
Amherst, Massachusetts, United States
BA in Communications University of Massachusetts
SKILLS
Customer Support/Service Telephone Skills Administrative Skills Social Media Marketing Sales Customer Satisfaction Project/Program Management Identify Issues Customer Relationship Management (CRM) Newsletter Event Management Restaurant Problem Solving Skills Customer Relations Data Entry Detail Oriented Resolve Customer Issues Calendar Management Communication Skills Logistics Promotional Programs Engagement Marketing Internet/Online Service Operations Management Lead Generation Establish Priorities Content Filtering Software Web Design Search Engine Optimization (SEO)
LANGUAGES
English - Fluent
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