Customer Service, Administration, data entry, inventory, driving

BENARD OGISE – CV .

+*** (0-729-***-*** /+*** (0-716-***-*** ***********@*****.*** Date of birth;03-07-1992 Nationality;Kenyan

Marrital status;Married

-4 + years of work experience in Inventory Management, Office Administration and Clients relationship management in a Fast-moving consumer goods (FMCG) Retail Store and school.

Skills / competencies.

-Inventory Management. Expertise in receiving, storing, issuing goods and maintaining records of stock levels in a busy Fast-moving consumer goods (FMCG) Retail Store.

-Experienced in providing excellent customer service and general administrative support to ensure smooth running of day-to-day office activities.

-Clients relationship management. Experienced in solving / reducing customer complaints and meeting customer service level expectations through customer experience / expectation management in a busy Customer facing environment.

-Team player with ability to manage conflicting workloads, meet tight deadlines and work under pressure with high level of accuracy / integrity.

-Telephone management, communication, negotiation and listening skills with the ability to manage anger from difficult clients.

-People management. ability to motivate, constructively criticize and build high team through exemplary leadership.

-Budgeting and planning skills with the ability to develop clear and realistic plans to deliver agreed objectives within deadlines, involving key individuals in the planning process.

-Proficiency in using CRM applications / Ms Word, Excel and multiple tabs / browsers to handle Customer enquiries.

-Valid kenyan driving license.

Work experience.

ADMINISTRATIVE COORDINATOR Feb-May 2023

ADMINISTRATIVE ASSISTANT 2020 -Feb 2023.

Cornerstone Preparatory Academy

Key contributions.

-Resolving problems by conducting root cause analysis, coming up with the best solutions,expediting corrections of all adjustments and following up to ensure resolution.

-Maintaining solid donor, volunteer, and parent/family relationship by handling inquiries, questions and concerns with speed and professionalism from all stakeholders.

-Maintaining an internal communication system: ensuring instructional and support personal are kept informed of needed information.

-Communicating with the academic and administration staffs.

-Being responsible for safety at school and the quality of learning conditions and environment.

-Managing supplies (Cleaning, stationeries, food supplies etc) and ensuring meals are prepared and serves on time

-Performing daily review of the biometrics clock in and out data of all staff.

-Compiling and editing daily reports of all the departments including operations, academics and administration departments.

-Escalating issues to the management that requires the attention of the founders and the directors.

-Incharge of fuelling all the vehicles of the school and the generators.

-Preparing, creating and composing letters, reports, bulletins and other documents for the school program.

-Preparing reports from confidencial records and seeking the founders and the directors sunction when necessary.

- Preparing documents from rough drafts,notes, recordings or oral instructions.

-Carrying out anual counts of physical asset and providing detail analysis of assets condition/variances in conjunction with finance-store department.

-Managing the calendar of events of the school.

- Overseeing the planing and preparing the staff meetings and workshops.

-Ensuring that appropriate security and safety methods are employed within the office.

-Requisitiong of office supplies and equipment for admin departments; ensuring adequate reorder levels are maintained.

-Assisting the Finance manager in compiling the statutory remittance lists such as NSSF, NHIF, KRA and NITA.

-Ensuring that the remittances of the NHIF,NSSF,KRA,NITA,HELB,Britam and KPLC bills are done by following up with the Finance and HR manager.

-Assisting the Operations manager in overseeing processes and projects within the school.

-Procurement committee member and Secretary.

INVENTORY CONTROLLER.

Rikana Supermarket May -Dec 2019.

Key contributions.

-Managed inventory through the use of a computerized database system to maintain adequate levels of stock to meet daily distribution demands while minimizing excess supply.

-Carried out comprehensive Stores functions relating to management of stocks that included verification of all receipts/issues to ensure they conform to the specifications.

-Ensured all merchandise was stocked and attractive displays, priced correctly, and displayed in a safe manner

-Determined the stock levels to ensure no over stocking or under stocking of materials.

-Checked goods and materials before receipt, confirmation of quantities and quality for coding and storage.

-Implemented improvement processes and systems which optimized inventory, minimized costs of holding stock and maximized working capital.

-Provided inventory shrinkage reports.

-Carried out inventory and reconciled daily Inventory or as per the company SOP to ensure that there was no stock-outs at any given time.

-Generated monthly reports such as slow moving goods, valuation of stocks, goods due to expire and fast moving goods.

-Conducted Physical Wall-to-wall Stock Takes on a monthly basis kept and maintained a well, organized inventories record keeping/filing system.

CUSTOMER CARE & BACK OFFICE OFFICER

Tuskys Supermarket - OTC Branch Sep 2016-May 2019.

Key contributions.

-Assisted the Branch Manager in building, leading and empowering a communicative and effective store team by delegating, coaching and directing team members towards achieving set targets.

-Attended to inbound calls & provided customers with accurate, relevant and useful information regarding all aspects of Tuskys products.

-Offered excellent customer service through quick resolution/escalation of customers queries in order to ensure maximum customer satisfaction and retention.

-Ensured that all customer queries, problems and complaints were fully resolved end-to-end within the set turn-around times and in liaison with the relevant teams.

-Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken in the CRM.

-Generated Local Purchase Orders(LPOs) and sent them to suppliers after approval.

-Prepared reports such as sales reports, price change reports shrinkage reports etc and sending them to the Head office.

-Supplier relationship management. Liaised with suppliers for order processing.

-Liaised with receiving clerks to ensure products ordered are the ones supplied and invoiced

-Reported to the head of customer service concerning the overall performance of customer service in the Brach

-Managed control measures to ensure Customer complaints, inventory inaccuracies and discrepancies were highlighted, addressed and resolved.

ADMINISTRATIVE / CUSTOMER SERVICE INTERN.

Jatomy Supermarket - Chuka Branch March - May 2016.

Key contribution.

-Provided excellent customer service and general administrative support to ensure smooth running of day-to-day Branch activities.

-Front Office management: Ensured reception area was tidy and presentable, with all necessary stationery and visibility materials.

-Assisted the Branch Manager in managing the Office day to day calendar/diary ensuring that all key activities of the day were attended to and important deadlines adhered to.

-Responded to inbound calls, email, letter and face-to-face inquiries from customers.

-Received, sorted and distributed daily mail/deliveries.

-Set up a user-friendly electronic and paper filing system, which considerably improved record keeping and document retrieval time for the team.

-General Office management – ensured all Office utilities were paid in good time, monitored and replenished all Office consumables to avoid running out of stock.

Other positions held.

-Accounts Clerk / Supervisor ( Attache ) - Mogeni Tea Factory . May - Sep 2015.

Education.

-Bachelor of Entrepreneurship and Small Business Management. Chuka University. 2012 – 2016.

-Kenya Certificate of Secondary Education ( KCSE), Nyabworoba Secondary School .2008-2011.

Referees.

-Wilson Kanyi Branch Manager ( OTC Branch )Tuskys Supermarket.

+254 (0-722-***-***.

-Duncan Mburu Inventory Controller – Rikana Supermarket

+254 (0-706-***-***

-Geoffrey Ragui Operations Manager (Cornerstone Preparatory Academy)

+254 (0-796-***-***

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