Customer Service Call Center
Resume:
Scottie Warren
Oakland, CA *****
**********@*****.***
Willing to relocate to: California - Oakland, CA - Oxnard, CA Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
ICandy Sugar Shoppe - Las Vegas, NV
June 2021 to June 2023
Stack of shelves with product and I make sure that we keep fresh product candy on the floor and make sure that I keep the store nice and clean give great customer service up sale anytime that you can and as well get service with a smile
Call Center Customer Service Representative
CVS Health - Las Vegas, NV
October 2022 to May 2023
Help customer understand what type of insurance they have, letting them know if it active or not, and all the details about their plan and services.
Ticket Agent
Rio Hotel and Casino - Las Vegas, NV
September 2022 to May 2023
Help customer with the purchasing of tickets also suggesting show options while they're in town assisted guess with any other assistance that they may need within the hotel and casino also I work for Caesar's entertainment and we work underneath their other hotels and also sold their shows. Call Center Agent
Ceasers Entertainment - Las Vegas, NV
September 2022 to May 2023
Help customer's with their orders and any issues they may be having. Also handle all transactions and documenting final sales. With full customer service and admin skills Wheelchair Agent
Prospect Airport Services - Las Vegas, NV
June 2021 to August 2022
Passengers to and from the gates a system with their baggage also help other passengers around the airport and any other assistance that the other agents at the checkout counter may need us to do Front Desk Agent
Motel 6 / Studio 6 - Las Vegas, NV
January 2021 to August 2022
Help check guest into the hotel and asset them with events and dining options. Make sure the lobby and restroom are guest ready. I would also answer phones, file, other office duties. Customer Service Representative
Circus de Soleil - Las Vegas, NV
May 2021 to June 2022
Register of performers technical help hair stylist makeup artist costume get all these individuals registered for their covid screening and vaccination shots so that way they can get back into performing for the shows also make sure that I documented everything in the system and also send all performers in anybody that we tested their results
Call Center Agent
Sonic (Internet and Phone) - Las Vegas, NV
April 2020 to February 2022
Help customer's to upgrade their home phone services for homes in New areas also upsell the Internet part of our services
COVID-19 Screener & vaccinator
CORE Community Organized Relief Effort - Oakland, CA September 2019 to May 2021
I would register people for their covid screening as well as I would do the screening on all the people I would also make appointments if need be for anyone that was covered positive once we got done with the covid screening we moved over to vaccine and I became a vaccine register Front Desk Agent
Extended Stay Hotels - Fremont, CA
February 2018 to July 2020
Help customers with reservations for rooms whether they were staying for a Day weekend or a monthly also will make sure that the lobby the laundry room the hallways on the floors and the outside area was presentable for guests and management customer service Server/Cashier
Belmont Village Senior Living - Albany, CA
February 2019 to May 2019
Will serve the residents of the facility their lunch or dinner in the dining hall will also be able to make quick fix meals for the residents in the bistro would make sure that the area would be presentable cleaned tables linens as well as silverware plates and drinkware also we give service with a smile. CSR - Customer Service Representative
Cash1 Loans - San Leandro, CA
January 2016 to October 2018
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Interacted with customers through live chat
• Assisted customers with questions
• Processed customer transactions, orders, exchanges and refunds
• Assisted customers with a warm and professional attitude Front Desk Receptionist
Motel 6 / Studio 6 - Oakland, CA
April 2015 to October 2018
I will check in or out all guest as they arrived for this day I would also make sure that the front desk the lobby was cleaned in and presentable order who do all the paperwork for being in my shift I would close out any financial obligations for that shift and we would also handle and help out with other duties throughout the hotel
Cook/Prep
Oakmont Senior Living - Alameda, CA
April 2016 to September 2017
I would prepare the breakfast and lunch as well as the daily snacks for the residents of the facility as well as the memory care residence within the facility I would also be able to make the lunches for the staff as well with prep my food for the next day what else to keep the kitchen clean and sanitized Intern
Support Group Facilitatorl - Oakland, CA
March 2008 to March 2013
o Coordinates weekly support group curriculum to reduce social isolation. o Facilitates peer education group sessions and planned outings r Provide updates to client records. o Test at city & church health events lilith safe sex outreaching o Helping clients get into total care with a Doctors, Food, Housing & Finance. Helping them to understand hatha's going on lilith them Mind, Body & Soul
a
a Sales Representative Sprint Wireless, Pittsburg, California a Opened nell accounts and provided customer service rivet any and all issues. a Entered customer information into company database. a Maintained record keeping for newly established accounts. Comcast Cable Company, Concord California
Billing and Sales Representative. Opened nerv accounts and collected payments from customers. Cingular Wireless, Oakland, California
Sales Representative
o Established new customer accounts
o Provided customer service and new employee training. o Responsible for opening and closing of service location. Community SERVICE
Call Center Agent
Comcast - Concord, CA
October 2005 to January 2009
Help customer's with their services and billing issues. If they qualify for any promotions inform the customer. Help with setting up payment plans and anything to help them keep the service or move it to a new address
Held benefit fundraiser
Cable Reef
March 1995 to July 1999
for sending youth to college
o Hosted Christmas appreciation party for clients. References are available and will be furnished upon request. 0U0st20t5
Guest Service Representative
Cable Reef
1999 to 1999
Held memorial benefit fundraiser - Bench-in- Bar
Education
TRAINING CERTIFICATIONS
Laney College - Oakland, CA
1993 to 1994
None in Business Administration & Black Studies
Oxnard College - Oxnard, CA
1989 to 1991
High school diploma in Business Administration
Waterston College - Oxnard, CA
1991
Skills
• Guest Services (10+ years)
• Front Desk (3 years)
• Host/Hostess (5 years)
• Cash Handling (10+ years)
• Guest Relations Experience (5 years)
• Sales Experience (6 years)
• Customer Service (10+ years)
• Fundraising (4 years)
• Event Planning (6 years)
• Inside Sales (4 years)
• Events Management
• Upselling (4 years)
• Data entry (10+ years)
• Computer literacy (10+ years)
• Microsoft Excel (5 years)
• Microsoft Word (5 years)
• Cold Calling
• Marketing
• Social Media Management (2 years)
• Microsoft Outlook (2 years)
• Driving
• Hospitality
• Food Safety
• Retail sales
• Retail management
• Bartending
• Cashiering
• Property management
• Mobile testing
• Google Docs
• Sales
• Microsoft Office
• Payroll
• Account Management
• Budgeting
• Personal assistant experience
• Adobe Photoshop
• Typing
• Serving
• Hotel experience
• Barista experience
• Operating systems
• LMS
• Salesforce
• Office Management
• English
• Management
• Heavy lifting
• Dispatching
• Office experience
• Administrative experience
• Phone etiquette
• Live Chat
• Analysis skills
• Memory Care
• Workday
• Supervising experience
• Human resources
• Communication skills
• Windows
• Basic math
• Filing
• Documentation review
• Clerical experience
• Writing skills
• Telemarketing
• Organizational skills
Certifications and Licenses
Food Handler Certification
ServSafe Alcohol
August 2021 to August 2025
This card gives me the ability to sell liquor whether I'm in a grocery store bar hotel a private setting in the Nevada state
Assessments
Customer service fit — Proficient
July 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Food service: Customer situations — Proficient
July 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Proficient
July 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Written communication — Completed
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Administrative support professional fit — Proficient July 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Outside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Scheduling — Completed
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Front desk agent (hotel) — Completed
March 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Front desk agent (hotel) — Proficient
April 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Completed
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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