Customer Service Sales Associate

ALEXA RIVERA

Mobile: 512-***-****

Email: *******.********@*****.***

*Customer Service *Sales Associate *Payment Billing/ Processing *Bilingual

Occupational Summary

Professional outgoing team member with experience in multiple roles specializing in customer service problem solving product organization and inventory management. Overall adaptability to accomplish multiple objectives.Very outgoing and provide a smile at all times. I like to be professional at all times with my attire and the way I present myself. I hope by seeing my resume I show a bit of myself and I can be a good candidate for your team/

Skills/Training

At-home medical assistance provider experience

Patient Interaction skills

Payment Processing

Customer Needs Assessment Relationship Building

Client Service

Interpreter communicating sills

Reading/Writing

Bilingual

Work Experience

1)H.E.B

09/2024-present

Responsible for picking up customer orders, ensuring they are packed accurately, and delivering them to customers' vehicles in a timely and efficient manner, contributing to a positive customer experience.

●Order Fulfillment

●Pick, pack, and prepare customer orders for curbside pickup.

●Deliver the prepared orders to customers

●Customer Service

●Ensure a positive and efficient experience for customers during the pickup process.

●Teamwork

● Work as part of a cohesive team to achieve high levels of accuracy and efficiency.

●Store Knowledge

●Become familiar with the store layout and product placement to efficiently locate items.

●Physical Demands: Occasionally lift up to 55 lbs.

2)JcPenney

Responsible for providing excellent customer service and driving sales by completing checkout processes, assisting with general operations, and upholding performance standards

●Sales Associate/Cashier

●Cashier costumer's out

●Greeted customers warmly and offered assistance.

●Helped customers find and select products.

●Performed cleaning tasks, keeping store neat and organized.

●Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

3)Chick -fill-A

Focused on providing excellent customer service and contributing to a positive restaurant environment, handling tasks like greeting guests, taking orders, preparing food, and maintaining cleanliness

●Greet guests warmly and efficiently.

●Take orders accurately and efficiently.

●Complete transactions on the cash register.

●Address guest inquiries and resolve issues.

●Prepare and assemble food items according to standards.

●Maintain a clean and organized food preparation area.

●Follow all food safety and sanitation guidelines.

●Restaurant Operations

●Stock and maintain supplies.

●Unload deliveries and place them in the proper storage areas.

●Maintain a clean and sanitary restaurant environment by mopping, sweeping, and cleaning.

●Assist with opening and closing procedure

Education

High School:Harmony Science Academy

Attendance: 2020- 2023

High School Diploma

Languages

English {speak, read, write}

Spanish {speak, read,write}

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