Information Technology Call Center

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Otuekong Ekpenyong Bassey

***********@*****.*** +234-***-**** 430 Garki 2, Abuja Nigeria

www.linkedin.com/in/otuekong-bassey-3a5850135/

Personal Statement

I’m a seasoned Communications, Finance, and Operations Manager, who is skilled in the art of Communication with an impressive 8.5 IELTS score, Cost Estimation, Business Strategizing, Customer Success, Accounts and Administrative Management. With over eight (8) years of relevant professional experience in public relations, business development, cost forecasting, budget development, contract valuation and process optimization. I am highly skilled in project management, data analysis, accounting and cost estimation, business strategy development, resolving client complaints, risk assessment, meeting with external actors with intents of fostering growth, debt management, inventory management, storytelling, ERP, processing of entitlements and benefits, investment services and vast knowledge of mutual funds and asset management, process improvement, elevating output while maximizing cost. Education

1. Doctor of Philosophy (PhD) in Sustainable Development, University of Abuja. 2027 2. Masters in Financial Economics, University of Abuja. 4 th

Feb 2022

3. Bachelor of Science in Economics, University of Abuja. 20 th

Jan 2017

4. Data Science / Computer Engineering, SSIT, Abuja. 20 th

May 2013

Notable Achievements

1. Through on the field assessment of debtors, and in collaboration with the legal team, I facilitated the recovery of over 87% of debts.

2. Restructured communication flow, as well as cash flow among several departments, cutting costs by over 43%, and driving collaborative team spirit. 3. Developed business proposals, financial market analysis, market segmentation, sales strategy and forecast, break-even analysis, LRAID, and business plans. 4. Executed a highly effective passive income strategy on loan package engineered to target high-income earners as well as business owners. This resulted in a monthly impressive net interest income appreciation.

5. Prepared a sales forecast model based on historic sales records, and statistical demand analysis which boosted computer sales by over 30%. 2

Skills

• Excellent Information Technology Skills

• Data Scientist with excellent knowledge in SQL, Microsoft Power Bi, ERP

• Excellent Analytical Presentation

• Business Forecasting

• Ability To Set Priorities and Meet Deadlines

• Critical And Creative Thinking

• Strong People Management

• Excellent Written and Oral Communication

• Financial Reporting

• Building Information Modeling Tools (Navisworks)

• Estimation Software (Sage, RSmeans)

• Problem-Solving/ Decision Making

• Cost-Benefit Analysis

Work Experience

1. Senior Projects/ Business Development Manager

Adiel Influencers Limited, Abuja 13

th

Jan 2025 - Present

Subsidiaries: Checkout Lounge

Alpha Estate Limited

Able Concepts Global Network Limited

Platform Estate Limited

Job Description / Achievements

a. Conducted thorough market research to identify potential clients, new development areas, and emerging market trends to generate qualified leads. b. Developed and executed strategic business development plans to achieve sales goals, including identifying target markets, pricing strategies, and marketing campaigns.

c. Collaborated with key stakeholders to identify potential opportunities and leverage partnerships.

d. Maintained ongoing communication with clients throughout the sales process, addressing concerns and ensuring customer satisfaction to foster repeat business. e. Oversaw all phases of a real estate development project, from initial planning to completion, ensuring the project stays within budget, timeline, and scope. 3

2. General Manager

Michidan Integrated Ltd, Garki 2, Abuja. 23

rd

Oct 2023 – 20

th

Dec 2024

Head of Communications & Operation 10

th

Jan 2022 – 20

th

Oct 2023

Business Development & Communications Manager

15

th

Mar 2021 – 7

th

Jan 2022

Subsidiaries: Petsol Associates Limited,

Michpet Farms Limited,

Petsol Multipurpose Cooperative Society

Job Description / Achievements

a. Create financial programs and supporting information systems to include budgeting, tax planning, loans, and conservation of assets.

b. Approve changes in automated financial and management information systems. c. Ensure compliance with state, and federal budgetary reporting requirements. d. Oversee the approval and processing of expenditure, and position control documents, center budgets, ledger, and account maintenance and data entry. e. Prepare financial statements, reports, cash flow analysis and information reports and conduct reviews using accounting software’s like QuickBooks and Xero. f. Interact with center managers to provide consultative support to planning initiatives through financial and management information analysis. g. Implementation of strategic business, operational plans, and projects. h. Handle debt financing to consolidate end-to-end service processes. i. Formulated and maintained a database record of over 100 performing loans, approved the purchase of inventory, and oversaw the efficiency of the organization’s overall marginal cost.

j. Implement business relationships and partnerships through direct meetings with client, participating in seminars and professional meetings. k. Develop business strategy to increase the company revenue and brand value. l. Advice management in contract development, negotiations and product enhancements.

m. Research the latest in the business industry and create new opportunities to expand business.

4

3. General/ Communications Manager

F&A Egbeyon Nigeria Limited, Gwarimpa Abuja 24

th

Aug 2020 – 12

th

Mar 2021

Job Description / Achievements

a. Developed sales strategy and a unique JV model with my primary focus on high earning customers, willing to invest in the real-estate sector. b. Draft press releases for our product launch, and supervised the creation of engaging social media content for various platforms.

c. Supervised the Development and management of our company website. d. Responding to media inquiries and managing interviews, and facilitate the organization of press conferences and media events. e. Engage in writing and editing newsletter content. f. Developing and implementing internal communication strategies. g. Analyzing the performance of marketing campaigns and social media posts. h. Managing the communication budget and ensuring it is allocated effectively. i. Developed company profile, legal compliance documents, and sales initiatives. j. Monitor inventories and the purchase of new materials with attention to budgetary constraints.

k. Developed and maintained KPI, Pay-Plan benefits program. 4. Communications/ Business Development Officer

Zaina Group, Wuse Zone 6, Abuja 8

th

Oct 2018 – 20

th

Feb 2020

Subsidiaries: Sandoff Oil and Gas

Brizmont Energy

Northoak Investment Limited

Job Description / Achievements

a. Review project plans, specifications, and requirements to determine cost estimates. b. Calculate material, labor, and overhead cost using historical data and industry benchmarks.

c. Prepare detailed cost estimates for bids, tenders, and proposals. d. Collaborate with engineers, architects, and contractors to gather necessary data. e. Ensure estimates align with project scope and client expectations. f. Negotiate quotes from suppliers and subcontractors to optimize project costs. 5

g. Track actual costs against estimated costs during project execution and provide reports to management on cost variances and adjustments. h. Conduct market research to identify new business opportunities and industry trends. i. Analyze competitors, assess potential risks and growth strategies. j. Develop proposals, presentations, and pitches to secure new business deals. 5. Accounting/ Computer Science Teacher (NYSC)

Bishop Dimieari Grammer School,

Yenagoa, Bayelsa State 23

rd

May 2017 – 23

rd

April 2018

Job Description / Achievements

a. Develop and implement lesson plans, assignments that align with curriculum. b. Used a variety of teaching methods to enhance learning. c. Evaluate student performance and provide constructive feedback to improve learning outcomes.

Volunteer Experience

1. State Finance & Treasury Manager, FCT Abuja (Remote) Civil Alliance for Climate Action 27

th

Feb 2023 – 23

rd

Feb 2024

2. Program Officer – Volunteer

iLEAD Africa 21

st

Oct 2014 – 9

th

Dec 2016

Honors, Awards & Commendation

1. Award of Selfless Service, Civil Alliance for Climate Action - 2023 2. Scholarship; M.Ed. Education, University of Sunderland, Sunderland, UK - 2023 3. Staff of the Year Award, Michidan Integrated Limited - 2023 4. International Student Member, MBR University of Medicine and Public Health, UAE - 2020

5. Scholarship; M.Sc. Crime & Intelligence Analysis, University of Central Oklahoma, USA - 2019

6. International Student Member, British International Safety Organization - 2018 6

7. Letter of Commendation, Bayelsa State Government, N.Y.S.C - 2018 8. Most Outstanding President, NEMA VANGUARDS (CDS), NYSC - 2018 Professional Certificates

• Retrieve Data Using SQL, Institut Montaigne, Fondation Abeona - 2024

• Destination Artificial Intelligence, Institut Montaigne, Fondation Abeona - 2023

• Finance Professionals Course, PWC, UNICEF - 2023

• Transforming Nigerian Youths, EDC PAN-Atlantic University - 2022

• Workforce Collaboration & Development, YALI USA - 2022

• Certificate of Achievement, Leading Change Through Policymaking, British Council - 2021

• Customer Service, NASBA - 2021

• Digital Marketing, Google Digital Skills for Africa - 2020

• Break the Chain of COVID-19, MBR University of Medicine and Public Health, UAE – 2020

• Soft Skills for Sales Professionals, LinkedIn Learning - 2020

• Environmental Impact Assessment, Department of Petroleum Resources - 2018

• HSE Level 1, 2, 3, British International Safety Organization - 2017

• Basic First AID/ CPR, Novelle Professionals - 2017

• Computer Engineering, Sam & Sam Information Technology - 2015 Reference

Available upon request.

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