Data Entry Customer Service

*** **** ***** *****, ******* GA *****

(H)- 470-***-****` ~ (C)-470-***-****

********@*****.***

Dorothy S. Williams

Safeguard International, Sandy Springs, GA – June 2020 to present – I work as a GAP Adjuster, Customer Service Representative assisting customers with total loss auto claims. Help customers retrieve documents needed to complete claims process. Request settlement breakdowns and evaluations to start negotiating LOG, and compile docs to file GAP claims. Also escalate requests to other departments for further actions that need to be taken on claims. Inform customers about the status of claims and the best way to proceed. I also hold a P&C Adjuster's License.

Crossmark, Alpharetta, GA - December 2019 to present Engagement Specialist- This position is part-time. Originally in this position I prepared and gave out food samples at Sam's Food Club, while I am still employed with Crossmark I now help Sam's employees around the market assisting with various duties, marking and shipping and/or destroying items that were damaged or opened, setting up displays, assisting customers with prepaid orders and general maintenance around the maket. Urban Village Academy, Atlanta, GA – March 2013 to May 2019 -Volunteer Admin-While this position paid no money it was quite rewarding. Answer and directed calls to appropriate persons. Keep track of students and teachers. Greet and direct visitors to appropriate places. Take notice and respond to anything out of the ordinary. Answer some corresponding letters and complete attendance, meals and field reports in a timely manner. I also help out wherever needed, field trips, reading to student and direct traffic. PDR Transcription Services, Forsyth GA–May 2013 until 2017 Transcriber (part-time/freelance position), Transcribe recorded statements for various insurance companies. I only worked when overflowed. After Hour Services, Norcross, GA – January 2000 to May 2015 – Office Manager/Administrative Assistant Assist with scouting for new contacts and clients. Implement and maintain excellent customer service and maintain a good working relationship with clients. Preparing invoices, maintain employee records, schedule work assignments, process work orders, keep payroll records and relay to ADP, make bank deposits, order office and contractor supplies, bookkeeping. Supervise and file Work Comp Insurance Claims and track them. File and maintain business licenses and deliver pay checks. International Insurance Personnel, Atlanta GA – May 1996 to November 1999 – Commercial Underwriter Answer phones to consistently update and verify customer information for polices and inform customers of policy rates and regulations. Assess risks with information given and proceed accordingly. Advise of products that may be more beneficial for them. Accounting, auditing, set reserves, transcribe correspondence, data entry, Auto Liability, Commercial Lines and Property and Casualty underwriting. Ward-THG, Atlanta GA – February 1995 to April 1996 – Claims Clerk/Transcriber – Transcribed daily reports, Claim letters, Declarations, worked directly with London Underwriters. Performed special projects for managers and supervisors, video depositions, mail merging, assist with setting reserves and coding. Written and verbal communications to various departments.

Byron Hill Productions, Atlanta GA – July 1993 to January 1995 – Production Administrative Assistant – A music video company. Administrative duties, accounting, phones, set up conference calls, payroll, billing, travel arrangements, set up personnel to accompany the talent. Distribute daily call sheets. Kemper National Insurance Company, Atlanta, GA – June 1990 to June 1993 – Claims Clerk and Transcriber – Transcribe and file correspondence, take down Accord Forms via phone and distribute new claims to proper Adjusters. Track Work Comp cases. Check reserves for accuracy, phones, filing important legal documents.

TECHNICAL EXPERIENCE:

IBM compatible and McIntosh/Apple PCs. Various copy machines, adding and postage machines. Various phone systems up to 12 lines and printers. Microsoft Office Windows, Outlook, Excel, Powerpoint, Quickbooks.

EDUCATION:

Dillard University of NOLA – Psychology BS, Delgado Community College of NOLA, Computer Science CDI, NOLA – Computer programming and Operations. PLG Training School, Licensed P&C Adjuster REFERENCES FURNISHED UPON REQUEST

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