Case Management Administrative Officer

Adrienne McGlone, ***************@*****.***, 617-***-****

Summary

Highly versatile and mission-driven professional with extensive experience in legal support, administrative operations, and military service. Holds a B.S. in Psychology and multiple certifications, including Paralegal and Legal Technology credentials. Education

Black Addiction Counselor Education (BACE), New North Citizens Council, Springfield, MA.

Paralegal Certificate, Middlesex Community College, Bedford, MA, (ABA approved).

B.S., Psychology, Bowie University College, Bowie, MD.

Legal Technology Certificate, National Society for Legal Technology.

Westlaw Fundamentals for Paralegals Certificate.

Community Mediator Certification.

Procedures in Phlebotomy, Lincoln NE.

Legal Experience Intern for Frisoli Law Firm, Littleton, MA. (Jan-May) 2019 - 2019.

Bankruptcy documentation preparation

Divorce trial document preparation

Case briefing

Legal Research

Motions in Limine.

Legal Writing

Employment History

2020–current.

Job Service Representative, Mass Executive Office of Labor & Workforce Development, Boston, MA Identified and escalated an average of 25–40 claim discrepancies per week to appropriate internal departments, ensuring timely resolution and adherence to agency protocols. Drafted 100+ case notations weekly within the claims management system, incorporating legally sound, fact-based narratives that supported accurate application of unemployment insurance laws, regulations, and policies.

Area Census Office Manager, US Dept. of Commerce, Census Bureau, 2020Census, 2019 – 2020. Oversaw daily operations for a team of 50+ field and administrative staff during the 2020 Census, ensuring compliance with federal guidelines and operational efficiency. Conducted 100+ interviews, facilitated the hiring process for over 80 employees, and administered official oaths for all new hires. Maintained workforce productivity and adherence to protocol through direct supervision, training coordination, and performance monitoring.

Field Representative, US Dept. of Commerce, Census Bureau, NY Office, 2015 - 2019. Conducted over 1,200 structured interviews across multiple surveys and decennial census operations, collecting high-integrity demographic and economic data in compliance with U.S. Census Bureau protocols. Maintained consistent engagement with respondents, supervisors, and cross-functional teams to ensure data accuracy, resolve access challenges, and deliver timely reporting on survey progress.

Retail Merchandiser, Bayer, SBM Life Science Corp., Cary, NC 2011 – 2018. Boosted seasonal sales revenue by 15–20% across assigned retail territory through strategic product placement, inventory optimization, and in-store promotions. Executed 200+ plan-o-gram resets and audits across 30+ retail locations, ensuring visual compliance and brand consistency. Managed daily stock levels and conducted inventory for over 100 SKUs, reducing out-of-stock rates by 25%. Strengthened customer satisfaction and account retention through proactive relationship management with store personnel and regional buyers.

Administrative Officer, Boston VA Healthcare System, Technology Assessment Program, GS-0341-9/8, 2003 – 2008.

Directed administrative operations for a multi-faceted healthcare program serving over 200 veterans and staff. Managed HR lifecycle activities, including onboarding and exiting of employees, and processed biweekly T&A for personnel, ensuring 100% payroll accuracy. Oversaw a $1.2M annual budget, conducted financial forecasting, and served as Contract Officer Technical Representative (COTR) for 10+ contracts valued at $500K+.Participated in strategic planning and compliance initiatives, resulting in a 25% increase in administrative efficiency and full audit readiness across three consecutive fiscal years. Legal Qualification Courses: Intellectual Property, Contract law, Litigation, Law, Real Estate, Research & Writing. Legal Research: Westlaw, Internet, and law library research. Writing: Case Briefing, to include, IRAC format; memorandum; and motions. Technology: Clio, CaseMap, FileSite, Best Case, Microsoft Office.

Professional Associations

National Society for Legal Technology, member.

American Bar Association, Paralegal member.

Military

Air Forces Reserves, Ophthalmology Technician, Shift Supervisor, V4051, 439 Aeromedical Squadron, 12/10-12/15.

Massachusetts Air National Guard, Information Management Specialist, 3D071 -102 Intelligence Wing 3AO71, 10/03-10/09. Additional Duties: Family Care Plan Monitor, 09/08 – current, and 10/03 thru 09/06-Recruitment and Retention Career Advisor, 09/08 – 10/10. Nebraska Air National Guard, Information Management Specialist, 3C071 -Military Equal Opportunity, 97-00; Public Affairs Office 8/97-10/03.Additional Duties: Wing Functions File Plan Monitor U.S. Air Force Reserves, (55 AMS, Offutt AFB, Omaha NE and 159 AMS, Andrews AFB, Washington, DC), Mental Health Specialist, 4C031, 11/86-3/88.

Maryland Air National Guard, Administrative Management, 3C031, 135 ALS, Glen L. Martin, ANGB, MD,

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