Customer Service Baton Rouge

Adrian M. Gooden

**** ****** ** ***** *****, Louisiana

*************@*****.*** 225-***-****

File Examiner/Desk Adjuster with 2 years of experience in catastrophe restoration, residential, and auto, seeking a new opportunity in which I can utilize my years of experience delivering exceptional customer service and meticulous claim evaluation. Superior knowledge of claim settlement and resolution procedures in which I have negotiated and settled claims. Highly organized and analytical skills conducting comprehensive claims investigations, developing plans of action to resolve cases and settle claims. AREAS OF EXPERTISE

• Claims Investigation & Negotiation

• Catastrophe Claims

• Project Management

• Team Leadership & Development

EDUCATION AND LICENSES

Southern University

BS-Education-English 1996

M.Ed.-Administration and Supervision 2006

Certifications and License

All-Lines Adjuster License- LA

All-Lines Adjuster License- FL

All-Lines Adjuster License-TX

All-Lines Adjuster License-MI

PROFESSIONAL EXPERIENCE

Catholic Charities, Baton Rouge, Louisiana December 2016-August 2018 Disaster Claims Adjuster

• Ensures that timely contact is made with insured and claimants as defined by established guidelines.

• Responds professionally and courteously when handling a claim. Contacts or interviews necessary parties to get additional information.

• Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issuing payment transactions per company guidelines.

• Processed claims within designated authority level while resolving moderate severity level claims using high service-oriented file handling techniques as defined by established guidelines.

• Substantiates losses through interviews, mediation, construction knowledge, photographs, and expert report and directed communication and prepared Reservation of Rights/Declination of coverage letters.

COMPUTER SKILLS

Google Suites Certified

Microsoft Office

Xactimate

Adrian M. Gooden

2424 Sonoma Ct Baton Rouge, Louisiana

*************@*****.*** 225-***-****

Guidewire Claims Center

Contact this candidate