Customer Service Production Associate
Resume:
James Castaneda
Production Associate
Profile
As a seasoned Production Associate with a track record of ensuring high UPH and quality standards in vehicle production, I excel at conducting meticulous inspections, adhering to safety protocols, and providing efficient repairs. My experience includes training and supporting team members to enhance task execution. Additionally, I have a background in customer service and technical support roles, where I have honed my communication skills and attention to detail. My versatile skill set encompasses quality control, safety compliance, and team leadership, making me a valuable asset in a production environment.
Employment History
Production Associate at Tesla, Inc
October 2024 — Present
- Maintain high UPH by ensuring quality underbody shots on chassis
• Uphold cleanliness standards during downtime
• Conduct quality control inspections on all vehicles
• Ensure compliance and safety of power tools
• Perform rapid, high-quality repairs when necessaryMy responsibilities at Tesla, Inc as a Production Associate included:
• Ensuring high UPH by guaranteeing quality underbody shots on chassis
• Verifying vehicle quality through meticulous inspections
• Adhering to safety regulations for power tools and performing efficient repairs
• Providing training and guidance to support team members in task execution
Customer Service Specialist at HEB SUMMERWOOD
September 2021 — Present
- Train Curbie and Personal shoppers
• Provide partner guidance for employees
• Collaborate with partners for meetings and announcements
• Receive incoming customer calls
• Ensure customer satisfaction and business mindset
• Schedule breaks and lunches for 100+ employees
• Track UPH from Personal Shoppers
• Maintain record of shopper mistakes for accountability. Details
Houston
United States
aaroncastaneda123@gmail.c
om
Links
Skills
Ability to Work in a Team
Quality Control
Safety Compliance
Team Leadership
Customer Service
Technical Support
Communication Skills
PC Technician at Lonestar College
March 2023 — October 2024
• Conduct technical support and troubleshooting for hardware and software issues.
• Implement safety compliance measures and quality control protocols in daily operations.
• Train and mentor team members to improve performance and efficiency.
• Manage customer service inquiries and provide solutions to enhance user experience.
• Collaborate with cross-functional teams to streamline production processes and improve overall efficiency.
Lead Computer Technician at IPC Repair
October 2020 — March 2021
- Deliver top-notch customer service
• Schedule appointments and offer repair details to clients over the phone
• Fix Apple and Android devices, along with Windows and Mac computers, including motherboards
• Update clients on repair progress, costs, and completion timelines
• Uphold office cleanliness and organization
Education
Associate of Science, Lone Star College
January 2019 — Present
High School Diploma, Summer Creek High School
January 2015 — January 2019
Courses
CCNA, Lonestar of Kingwood
March 2023 — August 2024
Fundamentals of Microsoft Azure, Lonestar, College of kingwood September 2024 — November 2024
Windows configuration, Lonestar of Kingwood
September 2024 — November 2024
IT Fundamentals, Lonestar of Kingwood
March 2023 — May 2023
References
Dulce Guzman from HEB
Raymond Black from Lonestar College System
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