Customer Service Data Entry
Resume:
Tiffany Turner
Salem, VA *****
**********@******.***
Professional Summary
A Jill of all strengths!
Customer service and sales are my key proficiencies. I am a proactive self-starter, eager to learn, and willing to engage in hands-on tasks. I enjoy working practically and acquiring new skills. Implementing plan-o-grams and arranging displays comes naturally to me, as well as developing sales plans and marketing products to assist stores in surpassing their financial goals. I possess dependable transportation, childcare resources, and a strong dependable work ethic! Professional references can be provided.
Authorized to work in the US for any employer
Work Experience
Regional Merchandiser
Kendal Floral LLC-Carlsbad, CA
January 2025 to April 2025
A temporary contract position covering for an employee out on FMLA- Responsible for Merchandising for Kroger in the Mid Atlantic Region in their floral departments. Helped florist set department to POG and keep displays neat and in line. Floral is a Perishable product taken for granted - I helped make sure this didn’t happen. Florist were taught rotation along with proper care and maintenance of plants . Focused on all fresh cuts of the department
participated in zoom trainings and holiday season meetings Sales plan and Budgets- helped florist make budget Goals and surpass numbers of prior years Met with new staff everyday; professional and self motivated with amazing customer service skills to talk to anyone.
Merchandiser
C.A. Carlin-Chicago, IL
October 2023 to December 2024
Rep for 31 stores in Va and West Va.
Product displaying, record keeping of inventory, condition of products in store, capturing all photographs of merchandise properly stocked, front-faced, and in accordance with the POG and UPC tags. Help set displays and record any need for such. Responsible for seeing over all 31 stores at least once a month. Store Manager
Dollar Tree-Roanoke, VA
September 2022 to March 2024
Oversaw all runnings of retail store.
Budgeting all labor hours in scheduling and staffing. All hiring and supervising of staff. Cash handling from cash registers to the back office safe and bank deposits and change runs. Record keeping of all shrink (write offs, damages, store uses, etc) CCTV reviews weekly, keepings of HR records and assisting with all and any staff issues, resets per holiday POGs, constant changing of merchandise to eliminate zero sales and properly push products. Stocking and rotating freight. Assistant Operations Manager
7-Eleven-Roanoke, VA
February 2020 to October 2022
Assisted GM with all operations of a 24 hour establishment. ABC Manager. Lottery Sales and counts, Cigarette Sales and Inventory Counts, POGs and displays, All Vendor ordering and communications pertaining to inventory levels and any dc’d product along with new products. Food Ordering. Cooking and selling of breakfast lunch and dinner products per 7now. All record keeping of temp levels and cleanliness per OSHA. Fuel sales and monitoring of levels and prices. Involvement with fundraisers in the area with the local schools and sports teams
Front Office Manager
Quality Inn and Suites-Troutville, VA
August 2018 to September 2020
Checking guests in and out of establishment, breakfast prep and clean up, oversaw housekeeping staff in charge of room inspections and daily laundry, Data entry of all room cleaning and maintenance required, signing guests up for hotel rewards program. Maintained office and assisted GM with daily running of hotel. Face to face sales and customer service satisfaction Team Leader/Supervisor
Pilot Flying J-Roanoke, VA
September 2012 to November 2017
Worked coffee barista bar keeping clean all urns, rollers, displays, sugars and creamers full and coffee fresh. Maintained the rollers of food including frozen and fresh options available. Assisted maintenance with oil/fuel spills, maintaining a safe flowing environment for the customer (truck drivers) keeping showers clean and promptly available, CAT scales, able to handle pressure of crowded parking lots and upset customers with the ability to communicate well and multitask to fix problems in all areas as the arise.
Helped out with Subway side making sandwiches and nightly turnovers along with food prep, ordering, dating labels, and stocking all around
Traveling Retail Merchandiser
The InStore Group-Roanoke, VA
Follow platform to receive word orders from local stores to fulfill. following DSD procedures I confidently and correctly stock products, fifo, front- face, and Audit all products each visit. Set New POGs and resets as needed. Build displays properly, track all time in stores, Independently make own schedule to fulfill all orders in timely manner. Built a high rapport with managers to trust me in their business professionally to stock multiple different products routinely and fill out surveys accurately. Education
Associate's degree
ECPI University-Roanoke, VA
April 2007 to October 2009
Skills
• Customer service
• Food Preparation Experience
• Windows
• POS
• Leadership Experience
• Leadership
• Microsoft Office
• Merchandising
• Inventory Control
• Sales
• Computer skills
• Planograms (10+ years)
• Cash register
• Barista Experience
• Store management
• Coffee Experience (6 years)
• Hotel experience
• Floral Design
• CCTV
• Fundraising (5 years)
• Supervising experience
• Microsoft Excel
• Budgeting
• Store Management Experience
• Manual Transmission Experience (10+ years)
• Property management
• Analysis skills
• Agile
• Cooking
• Data entry
• Hospitality
• Payroll
• Serving
• Microsoft Word
Certifications and Licenses
Driver's License
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