Fort Lauderdale Customer Relations

Coco Dawn Kempff

Email: *********@*****.*** Ph# 954-***-**** Ft. Lauderdale, Fl.

https://www.linkedin.com/in/coco-dawn-kempff-0005b91b/ Professional Summary

Bilingual, persistent, energetic, polished, competent,and focused professional who loves a challenge and brings the passion of 30 years of experience, knowledge, and dedication to meeting customers' needs in person with a smile. Accomplished in providing unsurpassed support to demanding clients and exceeding expectations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated and seasoned in handling difficult situations through resourcefulness and adaptability, specializing in quality, speed, and process optimization. Articulate and results-oriented pursuing solid position providing unforgettable service to owners, guests, and visitors.Returning to the Workforce after a sabbatical caring for my Husband with Cancer and his recent passing. Skills

● Guest accommodations

● Interpersonal communication

● Relationship cultivation

● Service standard compliance

● Time management

● Client relations

● Complaint resolution

● Telephone etiquette

● Administrative support

Work History

Customer Relations Executive 03/2017 to Current CDK Consortium, Inc. – Fort Lauderdale, FL

● Utilized long-term relationship's expansion strategies to increase business market share and drive growth, culminating in more than $30 million in financing to achieve customer satisfaction in 24 months.

● Successfully led key projects which resulted in $30,000,000 in completed financing.

● Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement, and revenue stream development.

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

● Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction. International Director Of Customer Relations 02/2012 to 11/2012 Futila Sea Breeze – Cabinda, Luanda, Africa

● Worked and lived in Angola, Africa near Malongo Chevron oil base.

● Assembled data relevant to over 1 Billion dollars of off base Employee housing contracts for the next 25 years for all contractors.

● Compiled extensive excel spreadsheet database for each contractor, down to bedroom sizes. Director Of Broker Relations & Acquisitions 08/2004 to 04/2013 Sunvest – Hallandale, FL

● Spearheaded 500 Million in Developer Projects in Florida,Arizona, Colorado & Nevada.

● Supervised all aspects of broker relations and provided excellent customer service.

● Worked with agents to resolve logistics problems and improve operations.

● Coordinated efforts of team members.

Public Relations Liaison/Goodwill Ambassador 01/1996 to 03/2004 Coco Dawn Kempff Productions, Inc. – Fort Lauderdale, FL

● Increased sales and traffic to restaurants with little or no revenue on Mondays.

● Initiated person to person invitation by attending weekly networking events to formulate a database.

● Created and implemented weekly themes.

● Increased revenue 100% in the first

year.

● Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings, culminating 90% reservation retention from week to week.

● Planned and coordinated unique party themes according to customer specifications.

● Governed dining area with natural leadership talents and organizational strategies, focused on balancing guest and business needs.

● Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.

● Supervised in preparing the dining room for special upcoming functions, including decorating.

● Managed wait staff of 20, serving 150 tables daily for the 4-star fine dining establishment. Education

Licensed Real Estate Course:

Gold Coast School Aventura, FL

● Licensed Real Estate Associate since 1990

● Continuing Education Real Estate Associate, 2018 40 Hr Life/Health Course: Insurance

License Gold Coast - Aventura, FL