Front Desk Service Representative
Resume:
Kandace Clemons
Round Rock, TX *****
************@*****.***
Professional Summary
Motivated consumer service representative with 2+ years of experience.Avid on the job learner excited to apply acquired knowledge
while advancing skill-set for the benefit of assisting with the growth of the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
aloft hotel-Austin, TX
February 2024 to April 2024
• Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
• Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
• Maintained a clean and organized front desk area at all times for efficient operations
• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
Call Center Representative
Solar Xchange-Austin, TX
January 2022 to April 2023
I reached out to homeowners to give them updated information regarding the clean energy mandate and qualifying them for that information so a specialized technician can come out to their home and look over their roof structure and give them a more in-depth information down on black and white that the homeowners can look over on their own time and make a decision on whether they want to put solar panels on their roof
Caregiver/Personal Assistant
THE COTTAGES AT CHANDLER CREEK-Round Rock, TX
January 2023 to March 2023
I assisted people with there daily tasks and needs such as getting out of bed, dressing, using the bathroom, bathing, feeding, brushing teeth and enrichment activities for people with dementia or Alzheimer’s
Server/Waiter
The Arbor Company-Austin, TX
November 2022 to January 2023
I worked in kitchen ensuring breakfast lunch and dinner for residents, I took their orders and prepared their meals and gave them 5 star service and dining . If residents needed help w anything I would provide it with no problem . I loved working w the memory care residents . Free time I would do songs and puzzles with them
Edible Arrangements
Edible Arrangements-Dallas, TX
September 2020 to November 2020
I worked in a small kitchen and had multiple orders in a short period of time . I prepped fruit and lated them out and got all ingredients I needed for the order . Prepared the arrangement and made boxes and carries for them to sit in . Placement of the card and address were very important and wait for the driver to pick them up and deliver them
Front End Cashier
fiesta Texas-Dallas, TX
January 2019 to August 2019
My position as a front end cashier was to take costumers items, scan them properly, accept there type of payment ( debit, credit, EBT, Checks, and WIC ), bag their items and hand a receipt. Along with that i make costumers feel welcomed and pleased with my costumer service. If on a slow day i could also assist some people if they needed help looking for a item. I could sometimes be mistaken as a manager because of how well I handle things and how well i know how to get things done Education
High school diploma
Texans Can Academy Dallas South Campus-Dallas, TX
August 2019 to May 2021
Skills
• Alzheimer's Care
• Cash register (5 years)
• Sales (2 years)
• Food Preparation (5 years)
• Night audit
• Retail sales (3 years)
• Cash Handling (3 years)
• Kitchen Experience (5 years)
• Hotel experience (1 year)
• Caregiving
• Data entry (2 years)
• Front Desk (3 years)
• Cleaning Experience
• Food Service (5 years)
• Food Production (2 years)
• Kitchen Management Experience (1 year)
• Home Care
• Guest services
• Memory Care
• Meal Preparation (5 years)
• Food Safety
• Food Handling (3 years)
• Phone etiquette (4 years)
• Cashiering (3 years)
• Microsoft Word
• Customer service (4 years)
• Host/Hostess
• Data entry
• Dementia Care
• Typing (6 years)
• Personal Assistant Experience
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