Customer Service Representative

Y,M

I am a customer service representative who constantly meets and exceeds productivity goals, has a proven capacity to troubleshoot issues and resolve them quickly, and maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. loyalty.

Skills

Troubleshooting.

Service and support.

Computer software savvy.

Friendly.

People person.

Trainer.

Conflict resolution.

Problem solver.

Critical thinker.

Microsoft

Product knowledge

Payment processing

Billing assistance

YVETTE FORMBAH

Customer Service Representative

cell: 945-***-**** email: **********@*****.***

Location: BETHLEHEM PA 18020

Experience

CUSTOMER SERVICE REPRESENTATIVE• YELLO ENERGY • PRAGUE CZECH REPUBLIC from: MARCH 2022– DEC 2024

Address customer service inquiries in a timely and accurate fashion.

Customer support: Assisting customers with inquiries about their utility accounts, billing, and payment options.

Issue Resolutions: Addressing service interruptions, outages, and other technical concerns by creating or escalating service tickets.

Billing assistance: Explaining charges, processing payments, and setting up payment plans as needed.

Resolved customer complaints through effective communication and problem-solving.

Educated clients on product features and services to enhance satisfaction.

Assisted customers with inquiries using CRM software.

Documented customer interactions accurately for future reference.

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Achieved customer satisfaction rating of 92% within six months exceeding the corporate target.

CUSTOMER SERVICE REPRESENTATIVE• TELUS INTERNATIONAL• PRAGUE CZECH REPUBLIC from Nov 2018 – Jan 2022.

Assisted customers with inquiries using CRM software.

Resolved customer complaints through effective communication and problem-solving.

Educated clients on product features and services to enhance satisfaction.

Collaborated with team members to improve service delivery processes.

Documented customer interactions accurately for future reference.

Trained new representatives on best practices and company policies.

Monitored customer feedback to identify areas for improvement.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business.

Developed strong relationships with customers by providing personalized assistance and support.

Address customer service issues in a timely and accurate fashion.

FRONT OF HOUSE AGENT. CORINTHIA HOTEL PRAGUE. CZECH REPUBLIC FROM Jan 2016 – oct 2028

Greet guest and assist them with check-in and check out.

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Cross-train new staff members

Address customer service issues in a timely and accurate fashion.

Answer and forward phone calls.

Manage guest bookings and reservations

Keep a tidy and orderly workplace.

Education

UNIVERSITY OF BUEA CAMEROON

• from: 2012-2015(Bachelors of Arts)

Majored in English developing close reading and writing skills.

Examine literature’s connections to culture and history.

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