Customer Service Representative
Resume:
Vanessa Scott
Customer Service Representative
Greenacres, FL 33463
*.*******@*****.***
Professional Summary
I'm applying for a job with your company, in hopes of sharing my customer service experience. I have 25 years in customer service. I love working with people, and going above and beyond for the customer to make sure they are satisfied. I hope to gain more experience in this field as I'm always willing to improve on my services..
Authorized to work in the US for any employer
Work Experience
Cash Office Associate/membership
BJ's Wholesale Club-Royal Palm Estates, FL
February 2024 to Present
Customer Service Representative
Trader Joe's-Wellington, FL
January 2023 to January 2024
Unloading and receiving grocery orders from warehouse, stocking merchandise in there specific areas, assist customers when needed, operating registers for swift and accurate customer check out. Operating pallet Jack's, writing orders for assigned area
Head Cashier/Customer Service
Sprouts Farmers Markets-Wellington, FL
March 2019 to January 2023
Supervisor to 20+ associates, making sure all FE associates follow company policy and maximize customer service skills. Assist customers with purchase and questions regarding product knowledge. Cashier/Customer Service
Whole Foods Market-Wellington, FL
January 2022 to June 2022
Assist customers as they pursue their shopping experience, maintaining company policies, cashing out customers purchases
Merchandiser
Crossmark-West Palm Beach, FL
March 2018 to March 2020
Building displays for different manufacturers to display there products, inventory count for manufacturer, stocking shelve with merchandise for manufacturers. Customer Service Representative
Lowe's-Royal Palm Beach, FL
August 2016 to November 2017
Cash office associate. Handle all monies and paper work for daily business. Counting all cash, getting all registers ready for store opening. Assist customerswith questions regarding products. Cash customer purchase, refund customer returns. Microsoft Office, Windows, Excel. Customer Service Representative
Target-Wellington, FL
August 2015 to August 2016
Responsibilities
Stocking merchandise, assist guests, answering guests questions regarding products or locations of products. Cashing out customers purchases, opening new credit card accounts. Microsoft Word, Excel, Windows.
Frameroom associate
Stanton Optical-Palm Springs, FL
December 2012 to January 2015
Responsibilities
Ordering contact lens products for 43 stores, solving contact lens problems for all 43 locations, ordering contact lens/trials. Answering all questions pertaining with contact lens. Maintaining contact lens returns to correct warehouse. maintaining contact lens donations. Measuring frames, frame returns and donations.
Accomplishments
I got promoted to Contact Lens Rep. For the entire company, less than two months of working with the company.
Skills Used
Microsoft word, Windows.
Front End Manager
Winn Dixie-West Palm Beach, FL
January 1994 to June 2013
Managing and maintaining front end of store, in charge of 20+ associates. Apart of the hiring decisions for my department, create weekly work schedule for front end associates. Ordering and stocking merchandise, helping customers, answering customers question on product location. Cashing out purchases when needed.
Skills Used
Microsoft Office, Windows
Call center rep
Transcend Media-Greenacres, FL
April 2011 to December 2012
Responsibilities
Outbound calls to potential students wishing to further their education. Gathering student data and enter on computer, submit student info to the colleges or university of students choice. Skills Used
Multitasking talking to students while entering info on computer & searching data base for colleges. Sales associate
Macy's-West Palm Beach, FL
May 2009 to October 2011
Responsibilities
Assisting customers with purchases, making sure customer is satisfied with purchase. Stocking and maintaining inventory. Cashing out customers purchase. Cleaning work area. Accomplishments
Went from an on call associate to part time working 38 hrs a week. Skills Used
Excellent customer service skills. Make sure the customer left happy with their purchase. Behavioral Health Technician
Recovery line-Riverdale, GA
January 2006 to March 2008
Responsibilities
Clients intake, take clients to their meetings, and monitor them. Monitor clients in recovery center, take clients to shop for personal items. Assisting treatment nurse. Skills Used
12 step recovery
Education
High school diploma/GED
Lake worth high school - Lake Worth, FL
1991 to 1993
Skills
• Accounts payable
• Windows
• Stocking
• Time management
• Typing
• Filing
• Technical Support
• Management
• Supervising experience
• Crew management
• Cold Calling
• Network Support
• CRM software
• Help desk
• Hospitality
• Microsoft Office
• Planograms
• Cash register
• Accounts receivable
• Banking
• Sales
• Administrative experience
• Business development
• Machine learning
• Communication skills
• Merchandising
• Retail sales
• Computer Networking
• Help Desk
• Data entry
• Order entry
• Accounting
• Computer skills
• Leadership
• Organizational skills
• Office experience
• Sales
• Driving
• Cashiering
• Customer Service
• Organizational Skills
• Front desk
• Technical support
• Accounts receivable
• Customer support
• Clerical experience
• Customer service
• Cash handling
• Behavioral Health
• English
• Microsoft Word, Windows, Excel
• QuickBooks
• Guest services
• Food Preparation
• Driving
Certifications and Licenses
Forklift Certification
driver's license
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