Case Manager and customer service
Resume:
Yesenia Martinez
St. Cloud, FL *****
********************@*****.***
SUMMARY:
Many years of diverse experience in areas including but not limited to medical, mental health and none profit with advance skills in Microsoft Office, computer operations and superb Customer Services. I am a hard worker with strong work ethics and a conviction to serve. I am responsible, professional and have great integrity. I work in an honorable manner. I am seeking a career opportunity that will allow me to exercise my skills to contribute to the mission and vision of the organization and make a positive difference in people’s lives.
Education:
Associate’s in Applied Science Monroe College, NY, Office Administration
Languages: English, Spanish (Read/Write Fluently)
Experience
HCA Florida Osceola Hospital 3/2023-Present
Case Management Assistant
Assisting Registered Nurse Case Managers and Social Workers with discharge planning and any task as needed.
Sending referrals and following up with Skilled Nursing Facilities, Home Health Care Agency, Long Term Care Facilities and following up with health insurances and third-party payers.
Osceola County Tax Collector (DMV) 5/2018-3/2023
Customer Service Clerk II
Processed Drivers Licenses, Vehicle Titles, Mobile Home Titles and Tag registrations following very strict policies and procedures established by the State of Florida. Processed reinstatement, parking placards, fishing licenses, Home Tax payments and other tasks as needed.
Provided excellent customer service with integrity that exceeded expectations.
Osceola Council on Aging 02/2016-5/2018
Nutritional Case Manager (Meals on Wheels)
Conduct intake for all callers seeking the Meals on Wheels program in Osceola County. Provide many different community resources to callers to assist in meeting their needs.
Conduct home visits to assess senior citizens using the Elder American Act Assessment form 701A.
Case Manage clients on the Meals on Wheels program to assist them live independently and with dignity. Keep detailed records and case notes.
Receive Authorization from Long Term Care Providers. Verify the authorizations are accurate. Work with Long Term Care providers to ensure clients’ needs are being met. Track clients that are not home during meal delivery to ensure they are safe (safety checks).
Created Excel Spreadsheet to bill clients and track their payments.
Pinebrook Family Answers 8/2012-12/2015
Office Coordinator / Case Manager
Shape Case Manager (10/14-12/15)
Case Management: including but not limited to assisting families in need of parenting education; connecting families to appropriate community resources; assuring children are current with all medical and mental health services as needed. All services are provided with the goal of educating and nurturing families and establishing stability and self sufficiency.
Office Coordinator (8/2012-10/2014)
Duties included but were not limited to front office management, accounting, Intake for counseling clients, insurance verification, medical billing, outstanding billing, front desk reception, assisting staff members in all administrative area as requested and needed, safety, buildings and grounds and other duties needed to run a small none profit office that houses 5 departments including counseling.
Bronx Works 5/2009 – 11/2009
Case Management Technician
Managed cases for people living with HIV/AIDS. Coordinated treatment services for people living with addictions.
Coordinated services including medical, mental health, and financial entitlements.
Empowered people living with HIV/AIDS to assist them to reach their full potential.
Office Team 2/2009/5-2009
Medical Biller
Sports Medicine Doctor
Osceola County Human Services 4/2006 –11/ 2008
Intake Technician - Social Services
Screened Osceola County residents that called seeking social service assistance.
Interviewed clients found eligible through the intake/evaluation procedures.
Ensured that clients met the eligibility requirements by verifying the information provided, including income information, family size, and landlord information. Conducted comprehensive overview of clients' financial situation. Provided resources in community to assist client reach self-sufficiency.
Typed up detailed case notes regarding the client, the client’s case and documentation in the file. Provided eligible clients with vouchers for services requested.
Provided case management; assessed client’s cases and referred them to appropriate community programs according to their individual needs. * Performed payroll functions.
Served as back-up receptionist for a very busy front desk, receiving about 60 walk-in clients a day and an estimated 500 calls a day.
O-Pass Service Center, Bilingual 5/2005 – 4/2006
Bilingual Customer Service Representative
Assisted O-Pass Customers via telephone or in person. Received account payments via telephone, in person or by mail. Maintained, opened and updated customer accounts. Updated Excel spread sheets to recap the day’s work.
Assisted in creating the Standard Operating Procedures manual version 2006.
Design Strategy Corporation 9/1999 – 4/2001
Administrative Assistant
Managed the flow of new consultants reviewed for hire by approving or disapproving the prospective employees’ resume qualifications. Designed and maintained resumes for DSC clients using Microsoft Word.
Operated a 16-line switchboard.
Penn Plaza Medical and Rehab Center 1/1999 – 6/1999
Medical Biller/Receptionist
Receptionist and billing insurance companies.
Bronx Lebanon Hospital 1/1999 – 6/1999
HR Administrative Assistant Internship
SKILLS:
Advance Microsoft Office
Photoshop
Airs / Maclinks
Corel WordPerfect
Rally Omega
Banner
QuickBooks
Publisher
Medisoft
Imaging
GroupWise
Typing 65 wpm
*Fluent bilingual in English and Spanish.
Contact this candidate