Support Specialist Information Technology

*** *********** **** ** *** **** *****@************.***

Atlanta, GA 30308 404-***-****

Résumé of

TOMMY BALLARD

OBJECTIVE: Clerical, office administration and support, reception/registration, or information technology position. After several years of retirement, financial needs require me to re-enter the workforce. Additional information available at www.tommyballard.com. QUALIFICATIONS: Intelligent, organized and technically adept. Learns easily and quickly. Trained and experienced in customer support, application support/maintenance, problem solving, process development, Windows, Word and Excel. Willing to learn new technologies and procedures.

EXPERIENCE:

1978-2010 Accenture/BellSouth/South Central Bell

Atlanta, GA (2003 - 2010) PRODUCT SUPPORT SPECIALIST responsible for the support of third-party vendor applications. Received performance ratings of “Above Peers” or “Significantly Above Peers” 2006 - 2009.

(1998 - 2003) ENVIRONMENT SUPPORT SPECIALIST responsible for the administration and maintenance of UNIX and NT servers and workstations used by the Distributed Software Support (DSS) team. Also responsible for the coordination of special projects such as inventories, Y2K test plans, web pages, etc. and packaging software for electronic distribution to 40,000+ PCs.

(1995 - 1998) DEVELOPMENT COORDINATOR responsible for providing third tier support to the system administrators of UNIX workstations and servers used in the development of client/server applications. Also responsible for the creation and maintenance of the Development Coordinator’s Intranet Homepage. Consistently receive high performance feedback from client groups.

(1993 - 1995) STAFF ANALYST responsible for administration of local area network including Novell Netware and UNIX servers, developer workstations and PCs, and PeopleSoft tools and databases. Also responsible for providing and/or obtaining any support needed by developers in order to do their jobs. Consistently received top performance ratings.

(1986 - 1993) STAFF ANALYST responsible for the development and maintenance of mechanized systems using COBOL, DB2, IMS, and CASE. Consistently received top performance ratings.

Birmingham, AL (1980 - 1985) ANALYST and STAFF ANALYST responsible for the development and maintenance of mechanized systems and accounting methods associated with various property and cost functions. Duties also included daily work supervision and training of analysts. Consistently received top performance ratings. Nashville, TN (1978 - 1980) MANAGEMENT ASSISTANT responsible for training Tennessee Comptroller employees in the use of Functional Accounting in SCB. Other duties included supervision of four accounting clerks. Efforts resulted in lowest departmental error rate in the state. EDUCATION: B.S. Mathematics, University of Mississippi, 1975.