Administrative Assistant Customer Service
Resume:
Chiteala Harrington
Houston, TX ***** US
********@*****.***
Customer service and conflict resolution skills are excellent. Word Point and Microsoft are two of my strongest skills. Calendar management, scheduling, data entry, and database administration are all areas where she shines. Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
Incoming records, file transfers, and destruction orders are all handled by this department. Offering 10+ years of experience in customer relations management. Administrative Assistant with 7+ years of experience in a fast-paced work office environment. Outgoing and well-organized, with exceptional coordination and interpersonal skills. Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
Task prioritization, organization, and workflow optimization are all skills she possesses. Responsible Program Support Assistant with excellent communication and organizational abilities. Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
Bringing 10+ years of outstanding performance in related roles to the table. With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate. Data entry
Scheduling and calendar management
Database administration
Office administration
Office
50 WPM typing speed
Documentation and control
Paperwork drafting
Appointment setting
Business Administration
Staff management
Filing and data archiving
Quick Books
High School - 2007
Central High School - Kansas City, USA
Professional Summary
Skills
Education
Administration Assistant - September, 2024 to May, 2025 Nelson Environmental Technologies, Inc. - Stafford, TX Provided excellent administrative support to office staff, promoting office operations excellence. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Was always looking for ways to make daily operations, client communications, record keeping, and data entry more efficient.
Directed phone calls, guests, and mail to the appropriate staff members. Answered, responded to, and transferred 20+ daily phone calls on a multi-line phone system. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Created and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
Kept the reception area clean and tidy to give visitors a positive first impression. Wrote professional memos, letters, and marketing copy to support business objectives and growth. Payment Specialist - September, 2020 to September, 2024 Bread Financial - Plano, TX
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
Applied for more than 15 payments each week.
Identified, researched, and resolved billing variances to maintain system accuracy and currency. Answered 30-40 calls per day to help customers with their questions and concerns. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Solved billing, payments issues, improved operations, and provided excellent customer service. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Handled a high volume of inbound calls related to delinquent account reconciliation. Contacted clients who were behind on payments to set up payment plans and discuss restructuring options. Prevented impending loss and increased profitability by enforcing scheduled collection campaigns and consistently achieving the targeted recovery rate. Office Assistant Receptionist - June, 2018 to August, 2020 Express Medical Transportation Inc - Lee's Summit, MO Assisted customer service by answering phones, responding to guest inquiries, and providing information about the club's services during downtime. Established relationships with all stakeholders, including management, local leaders, and community members through active listening, positive engagement, and professional. Used discretion and good judgment when it came to using company materials and supplies. Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation.
Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner. Worked closely with office assistant,handling tasks such as conducting research, fielding phone calls, and using professional during difficulties situations. Kept track of all company inventory by monitoring multiple databases. Work History
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