Operations Manager Change Management

JOSEPH LEVEY, MBA

970-***-**** • *.*******@*****.***• www.linkedin.com/in/ joseph-levey-mba-6a840965

Detail Oriented Project & Product Management Financial Reporting Operations Transportation.

• Accomplished and results-oriented business operations and change management professional offering a proven track record of forward-thinking cross-functional leadership that drives operational efficiencies and corporate growth

• Organizational team champion with consistent positive attitude to any complex situation while retaining focus on financial and business success and global organizational growth

• Detail-oriented trusted advisor and project strategy leader with the ability to adapt quickly to change and adhere to critical deadlines across fast-paced technology-driven environments

• Deep expertise in leading operational initiatives large-scale project planning with high-functioning teams that allow for businesses to scale and overall success

• Effective communicator and business process champion who leverages operations, people management and performance measurement expertise to drive actionable process design and end-to-end project management

Areas of Expertise

• Process mapping and implementation

• Cost & Quality management

• Contract negotiations

• Operations Leadership

• Problem solving & critical thinking

• Risk mitigation

• Strategy Development

• Critical path & Milestone mapping

• RFP and RFQ

• Team building & Leadership

• Strategy Development

• Gantt Charts

• Benchmarking & Gap Analysis

• Supply Chain Management

• Site & Facility Surveys

• Leadership Briefings

• Change management

• Quality Assurance

• Coaching & Mentoring

• Customer Service

• Stakeholder Influencing

Professional Experience

Walmart USA (Bentonville, AR) May 2023 – Present

Operations Manager II – Region 1

Directly oversee a team of 8 logistic load managers responsible for routing and dispatching in region 1. Manage transportation operations for approximately 550 Supercenters and Neighborhood Markets and 15 Distribution Centers in Region 1.

Ensure efficient allocation of drivers across the region to maintain Level of Service (LOS) standards.

Facilitate continuous communication with local offices, regional operations manager, and assistant general transportation manager to address issues and ensure alignment.

Currently spearheading initiatives to enhance store-vendor partnerships, optimize prepaid vendor performance, and streamline routing processes.

Perform day-to-day operational duties including staffing coordination, phone time adherence monitoring, and reviewing/coding delivery and pickup services using BY, WTMS, and Quintiq systems.

Oversee import loads, review and approve FTR and Traffic loads to maintain compliance.

Increase engagement score by 200-300 bps increased engagement 3%

Maintain or reduce YoY negative turnover TY 8.61% vs LY 10.70% LLM TO 6.36% TY vs 9.67% LY Cost

Deliver CPCS west OB $.40 IB $.89 total $1.30.

Empty %- Region 1 29.7% TY vs 32.3% LY

All-in inbound LOS of 90% or better Region 1 last year was at 86.5% vs 89.9% this year

Reduce Supplier failure codes from 6.7% to 4.6%

Reduce Carrier failure code from 6.9% to 3.5%

Reduce EDI / Systems failure code from 4.8% to 1.5%

Reduce DC/Warehouse failure code from 3.8% to 1.0%

SF LOS of 94.1% or better (late and early are defects) 94.5%

eComm LOS of 99% or Region 1 99%

Sam's LOS of 96% or better (excludes earlies) 96.7%.

Region 1 – has won region of the year in 2023.

Walmart International (Bentonville, AR) January 2022 – May 2023

Manager II First/ Middle Mile Transportation

Manage and work closely with key subject matter experts and in market leadership to collect use cases, define products, build, test and deploy Transportation management and yard management systems. Key focus on full system integration and visibility to both inbound and outbound Movements

Manage and support first and middle mile transportation product development and deployment in 27 countries outside of the US.

Work close with product analysts and technical product owners through all phases of the development and deployment phases

Influence and sell markets on implementing best demonstrated transportation processes by educating key stakeholders located in country.

Work closely with WTMS and other product teams to ensure full and seamless integration between Stride and YMS 2.0.

Direct and define key KPIs to define Global Transportation Dashboard for full visibility to in network transportation movements.

Booster Fuels (Alameda, CA) August 2020 – October 2021

Regional Director of Operations

Manage, grow team, and develop frontline drivers, supervisors, and manager to ensure the successful delivery of fuel for a 24 hour per day, 7 day a week operation. Collectively the team improved GPH by 42% year over year and reduced accidents and injuries by 49%

Work side by side with launch to successfully activate new accounts and launch pop up gas stations • Directly lead and manage a team of 5 direct reports along with 50 indirect reports to ensure daily and nightly fuel delivery to our customers.

Provided critical feedback to the product and data teams to help them fine tune their products and perfect data visibility and dashboards.

Worked with customers closely during pre-launch and CX, sales teams during new site launch to ensure customers’ needs where met in a very dynamic environment.

Oversaw and worked with dispatch to ensure proper routing and full utilization of service provider’s shift.

Worked with VP and peers to establish develop 1 year and 5-year strategies for company improvements to maximize KPI targets.

Increased NOI and took all markets from negative cashflow to profitable

• Teach and lead SMITH Defensive driving, oversee and ensure all DOT requirements where met; FMCSA, MEC, DL, accidents, and injuries.

DHL Express (Oakland, CA) November 2018 – August 2020

Service Station Manager OAK – Senior Operations Manager

Manage and direct all day-to-day operations for Oakland footprint from just north of Tri-Valley to Sea Ranch, CA pick-up and delivery. Drive continuous business improvements including 37.5% year-over-year OB PAT, 22.2% IB PAT, 7.8% SPR and reduced overtime by 5.6%.

Directly lead and manage team of 5 direct reports in successful running of critical operations that consist of 133 union employees.

Establish clear expectations and push cadence of accountability through CIS, coaching, and issuing corrective action to drive excellence.

Revitalized CIS (Certified International Specialist) and learning culture by driving 95% + compliance for each module.

Drastically reduced theft of time by hourly employees by ensuring proper dispatching, setting expectations, and consistent route audits.

Initiated realignment of routes between OAK and JCC to increase on road time that will lead to increased productivity and improved customer experience.

Proposed and obtained buy in for new onsite fueling program, OAK to be 1st test pilot in USA in Q4

Implement operational changes to union clerical agent and union courier bids to improve service quality and productivity.

Actively work with DHL labor team to ensure all arbitration hearings for OAK are successful.

Monitor and improve customer experience by ongoing and consistent communication with the commercial team.

Eliminated all known fuel theft that exceeded $30K by establishing control and creating strong deterrents by investigating and terminating offenders • Acting AOM for four months during Peak.

• Teach and lead SMITH Defensive driving, oversee and ensure all DOT requirements where met; FMCSA, MEC, DL, accidents, and injuries.

DHL Express (San Francisco, CA) May 2017 – October 2018

Service Station Manager JCC and SFO – Senior Operations Manager

Manage and direct all day-to-day operations for company’s entire Bay Area peninsula footprint including pick-up and delivery. Drive continuous business improvements including 30% year-over-year PAT, 3.7% in S/PTE, 3.2% SPR and reduced overtime by 7.4%. Successfully achieve stated goals and targets by 126% for IB/OB PAT, EBIT, EOS active leadership, transit time, US PUD CPS and safety.

Directly lead and managed team of 9 direct reports in the successful running of critical business operations that consist of 130+ union employees and 40 service partners.

Oversaw all functional departments and actively ensured key onsite operations are successful including safety, security, state/federal communication, labor relations, facility maintenance, information technology, mechanical equipment and fleet vehicles.

Collaborated with AOM and labor teams to set measurable expectations for employees and to foster positive relationships with Teamster Union

Drove process initiatives to improve four corporate success pillars including employee motivation, great service quality, customer loyalty and network profitability.

Piloted large-scale innovative projects such as the Lytx in-cab program that improves on-road driving behavior and decreases accidents.

Covered for Area Operations Manager for the San Francisco Bay Area intermittently for approximately 6 months.

• Teach and lead SMITH Defensive driving, oversee and ensure all DOT requirements where met; FMCSA, MEC, DL, accidents, and injuries.

DHL Express (Erlanger, KY) September 2015–May 2017

PMO - Project Manager

Managed and influenced key operations projects from pre-BCA due diligence through to completion and reporting to drive internal efficiencies and business success. Projects totaled over $45MM in CAPEX and 495k square feet of facility real estate. Projects included automation deployments, delivery facilities and meet points.

Partnered with cross-functional subject-matter-experts to ensure expectations are clearly defined and all critical information is communicated to the entire team, and everyone is empowered and accountable for their work.

Communicated and translated critical project steering committee and leadership feedback throughout the project life cycle.

Assisted project stakeholders in the identification, risk mitigation and essential contingency planning.

Chaired weekly team calls to proactively resolve project issues and drive full alignment with goals and objectives.

Designed and developed process instructions, documentation, and standardized templates to ensure better organizational communication and close large gaps between cross-functional business units.

Performed root cause analysis to identify key opportunities and drive continuous operations improvement.

The Dimension Group (Greenwood Village, CO) July 2013–August 2015

Client and Business Manager, Regional Program Manager

Provided critical business operations and client management that directly contributed to increases in office revenue from $245k to $3.1MM in only 13 months. Directed large-scale projects totaling $32MM.

Collaborated with various levels of management to develop accurate schedules, procedures and systems that enabled timely information accumulation, as-needed adjustments, and performance reporting.

Directed numerous end-to-end concurrent projects starting with initial due diligence and proceeding through entitlements, construction, and final hand-off to operations management.

Established and nurtured deep relationships with internal leadership as well as external vendors including city planners, plan reviewers, general contractors, sub-contractors, and suppliers to increase production and company efficiency.

Developed strong functional knowledge of all design and engineering documents.

Established construction budgets, determined construction phasing, controlled contracts, and provided successful vendor management.

Clients included 7-11, Chevron, Philips 66, Starbucks, Yum Brands, Regis Brands, Albertsons, Blaze Pizza, and Whole Foods

Harrison French & Associates (Bentonville, AR) June 2012–July 2013

Client Manager

Led design and entitlements across fifteen states for the world’s largest multi-site group that totaled $65MM and totaled 124k square foot commercial facilities. Managed cross-functional team of internal architects, engineers and outside consultants and contractors to successfully drive large projects under tight deadlines.

Ensured every client project was delivered on-time, within budget with a high level of quality.

Actively aligned project offerings with stated client strategies based extensive job-specific criteria to meet project economics and agreed upon design standards.

Worked alongside team members and stakeholders to circumvent and resolve all project obstacles that emerged.

Served and key day-to-day client communications to ensure responsiveness and to guarantee all strategy changes were seamlessly implemented into project deliverables.

Drove effective communication efforts and information-sharing between all stakeholders by establishing clear and concise expectations and action plans.

Adeptly managed tenant infill, remodels, and ground-up projects

Client included 7-11

Fuji Industries (Bentonville, AR) February 2010–June 2012

Director – Customer

Service Eco-Build Development & General Contracting (Basalt, CO) April 2007–August 2009

Project Manager

Bob Levey Decorative Finishing (Basalt, CO) May 2003–April 2007

General Manager

Education

The World Bank Group (online through EDx.Org) Certified 2019

Certification of Distinction

The Future of Work

John Brown University Master of Business Graduation 2010

Administration Concentration in Leadership and Ethics

Bachelor of Science in Business Administration Graduation 2003

Minor in Psychology

Technical Skills

Microsoft Office Suite – Microsoft Project – Microsoft Visio – Microsoft Teams - Adobe – LiveCycle – QuickBooks – Xactimate – Newforma – Prolog Project Forum – GeT – Globuss – Concur – Kronos – OPMS – OCNT – AQCC - WCC – QSMS – NMIV – SHERLOC – DCV3 – Geotab – Q-Pulse – FUSS – TAELO – JIRA – Slack – Zoom – WMTS – Quintiq – Stride – GCCOPE- ORBCOMM – Platform Science - PMBOK Methodology (PMP prerequisites complete)

Personal

2nd Degree Black Belt in Tae Kwon Do, avid hiker, cyclist, Spartan Races participant and lifelong learner. I enjoy volunteering at Habitat for Humanity and NWA Food Bank

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