Customer Service

EDUCATION

Business Marketing

Georgia Gwinnett College

CAREER SUMMARY

Driven Restaurant and Tapas manager with over 10 years experienced in opening/closing establishments while ensuring daily operations are complete. Successful at improving operations through efficiency updates, cost control strategies and profit management. A proven ability to increase customer traffic through insightful marketing and creative engagement techniques. Strong team-building capabilities with high staff retention rates and a commitment to employee and customer satisfaction through high standards and effective management.

SKILLS

Customer Service • Staff Leadership • Management • Office 365 • Cost Controls • Food Safety • Portion Control • Sales Planning • Problem Management • Team Building • Inventory Management • Sales • Liquor Laws • Customer Relations • High Volume F & B Operations • Premium Spirits & Mixology • Signature Cocktails • Intervention Protocols

PROFESSIONAL EXPERIENCE

Employer: Escobar South Restaurant and Tapas From: Feb. 2021 to Present

Title: Bartender / Manager

Recruits, and trains qualified bar staff, growing the team effectively with routine performance evaluations.

Maintains records of requisition orders, purchase orders, and goods received.

Handles inventory, ordering and vendor payments.

Manages employees related to establishment operations, presents job descriptions, and handles on the job training.

Oversees employees within the establishment, handles opening and closing responsibilities and inventories all products.

Protects business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

Maintains compliance with company policies and procedures for food safety, sanitation and quality.

Provides bar patrons with superior service and an enjoyable, memorable experience.

Leverages interpersonal skills and drink making knowledge to cultivate a loyal clientele. Contributes to a 34% increase in weekday beverage sales and a 27% increase in weekend beverage sales.

Employer: Medusa Lounge From: June 2020 to Feb. 2021

Title: Bartender/ Bottle Girl/ Server

Managed a cash drawer and a frequent flow of customers expecting excellent dining conditions and service.

Immaculate customer service skills with customers while also being the top staff member with promoting drinks to customers.

Created a welcoming environment for visiting guests providing a memorable dining experience.

Provided exceptional customer service which resulted in returning customers.

Maintained all sanitation procedures and food safety guidelines.

Ensured timely delivery of bar foods and beverages.

Oversaw and provided on the job training to new bartenders and servers.

Employer: Milk and Honey Cascade From: Jan. 2019 to March 2020 Title: Server

Provided guests with food and drink suggestions and answered any menu questions brought to my attention.

Served as a hospitable and fast working bartender in one of the city’s top end high volume establishments.

Carried on friendly conversations with patrons and answered questions or concerns to the best of my ability

Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experience.

Employer: The U Bar From: July 2016 to Dec. 2018

Title: Bartender/ Server

Created a welcoming environment for visiting guests providing a memorable dining experience.

Attended to all customer needs and requests promptly and courteously.

Provided exceptional customer service which resulted in returning customers.

Maintained all sanitation procedures and food safety guidelines.

Ensured timely delivery of bar foods and beverages.

Oversaw and provided on the job training to new bartenders and servers.

Employer: Sahara Hookah Lounge From: Oct. 2015 to July 2016

Title: Bartender

Greeted guests with a friendly and helpful attitude at all times.

Helped to realize continual yearly increases in drink sales.

Provided guests with drink suggestions and menu information.

Kept up with popular new drinks and stayed well acquainted with countless drink recipes and mixing techniques.

Maintained a clean and orderly bar.

Managed bar inventory and placed orders as needed.

Communicated with vendors and established strong working relationships with them.

Handled difficult and inappropriate customers with grace and professionalism.

Worked well with other bar and restaurant staff.

Employer: STATS Sports Bar From: March. 2013 to Dec. 2015

Title: Bartender/ Server

Greeted guests with a friendly and helpful attitude at all times.

Helped to realize continual yearly increases in drink sales.

Provided guests with drink suggestions and menu information.

Kept up with popular new drinks and stayed well acquainted with countless drink recipes and mixing techniques.

Maintained a clean and orderly bar.

Managed bar inventory and placed orders as needed.

Communicated with vendors and established strong working relationships with them.

Handled difficult and inappropriate customers with grace and professionalism.

References

Curshala Riley Phone: 478-***-****

Retired Sergeant – United States Army, DOD

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